Customer Success Executive

Company Description Iconic Edge LLP is India’s leading personal branding company, helping entrepreneurs and business owners become recognized authorities in their industries. The team specializes in turning individual expertise into influence and using that influence to drive inbound business. Services span positioning, storytelling, content, public relations, and digital presence, offering clients a comprehensive approach to building strong personal brands. Professionals who join Iconic Edge LLP work in a dynamic environment focused on creativity, strategic thinking, and measurable impact for clients.
Role Description The Customer Success Executive is a full-time, on-site role based in Indore, responsible for managing and nurturing client relationships throughout the engagement lifecycle. This role involves onboarding new clients, understanding their branding goals, and ensuring that services and deliverables align with their expectations. Day-to-day tasks include monitoring client satisfaction, coordinating with internal teams to solve issues, providing proactive support, and tracking key success metrics. The Customer Success Executive will regularly communicate with clients, assist with account reviews, identify opportunities for upselling or cross-selling, and work to maximize client retention and long-term value.
Qualifications
Strong customer-facing skills, including Customer Satisfaction and Customer Support capabilities to address client needs and resolve issues effectively.
Experience in Customer Retention and Account Management to build long-term relationships and drive ongoing value for clients.
Solid Analytical Skills to interpret client data, track performance metrics, and generate insights for service improvement and growth.
Excellent written and verbal communication skills, with the ability to present ideas clearly and manage expectations with diverse stakeholders.
Proven ability to work collaboratively with cross-functional teams in a fast-paced, service-oriented environment.
Strong organizational and time management skills, with attention to detail and a focus on meeting deadlines.
Prior experience in customer success, client servicing, or account management in marketing, branding, or digital services is an advantage.
Relevant bachelor’s degree or equivalent professional experience.

Work arrangement
No