Senior Anti-Money Laundering Consultant

About the Company
Hi Connections Teamware is hiring for Risk Analyst role
About the Role
Role: AML Analyst
Experience: 12+ years
Location: Mumbai
NP: Immediate joiners
Interview:Face to Face
Responsibilities
Unit: Operations - Client Services Operations
Service Line: Client Service Operations
Title: Manager I, Client Service Operations
Level: L3
Bonus: Discretionary
Reports to: Senior Manager
Client Service Operations
Manager I
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the
Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answering all
areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting,
including, and valuing one another. As part of One team, One , you’ll contribute to a supportive and collaborative work
environment that empowers you to excel.
The Client Service Operations team works with all internal business units to research, curate and collect financial &
business data from various internal and external sources. The team’s work involves researching & collection of financial &
business data available in various publicly available sources and proprietary files and data, subsequent analysis thereof
and eventually quality control of the same information.
At , your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply
now to join One team, One
The Position:
We are seeking an experienced Manager I with strong expertise in AML, KYC, Transaction Monitoring, and Fraud Alerts
Review to lead a highperforming operational team within our Client Service Operations function. The ideal candidate brings
deep domain knowledge in financial crime compliance, proven experience in managing large teams, and the ability to drive
complex projects while engaging effectively with global stakeholders.
This is a critical leadership role responsible for operational delivery, quality management, client satisfaction, and continuous
process improvement.
The responsibilities include but are not limited to:
Operations Management
1. Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery
with >99% quality.
2. Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.
3. Oversee end‑to‑end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.
4. Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and
translate them into updated SOPs and workflows.
5. Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.
6. Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.
7. Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.
8. Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with
relevant stakeholders
Team Management
9. Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.
10. Conduct structured coaching, mentoring, weekly check‑ins, and formal performance evaluations.
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11. Maintain team attrition below 10% annually and proactively identify early warning signs.
12. Drive employee engagement, development, and retention; maintain Pulse survey score ≥80%.
Stakeholder & Client Management
13. Build and maintain strong relationships with internal stakeholders, clients, and cross‑functional leaders.
14. Deliver consistent client satisfaction with CSAT ≥4.5; oversee service recovery for low feedback scores.
15. Communicate project progress, risks, and insights proactively to senior leadership and clients.
Quality, Compliance & Continuous Improvement
16. Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.
17. Lead quality assurance checks and implement feedback‑driven improvements.
18. Identify process gaps and drive automation, optimization, and workflow enhancements.
Requirements:
1. Bachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field.
2. 12–15 years of experience in AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance.
3. 5–8 years of direct team management experience in operational environments.
4. Strong knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).
5. Strong knowledge on tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix
6. Proven experience in operations management, project management, and stakeholder management.
7. Excellent communication, analytical, investigative, and decision‑making skills.
8. Strong proficiency in MS Office, reporting tools, and workflow management.
Preferred Certifications
1. Candidates possessing any of the following certifications will be given preference:
2. CAMS (Certified Anti‑Money Laundering Specialist)
3. CKYCA (Certified KYC Associate)
4. Globally Certified KYC Specialist (GO‑AKS)
5. Any other recognized certification in AML/Compliance/Financial Crime
If interested do share cv to manasa.a@twsol.com

Work arrangement
No