Customer Care Agent (English and French)

WHAT YOU WILL BE WORKING ON
Main challenge
We are hiring a Customer Care Agent to support players of Disney Dreamlight Valley and ensure high-quality, timely resolution of customer requests. This role plays an important part in delivering a positive player experience, maintaining player satisfaction, and ensuring excellent service quality.
What it means on a daily basis
Handle customer requests via tickets, with potential phone support, in English and French
Investigate and resolve issues using internal tools and knowledge bases
Track, document, and follow up on cases until full resolution
Escalate complex or technical cases to relevant teams when needed
Identify recurring issues and contribute to improving support processes and templates
What success will look like
Fast and accurate resolution of customer cases with a strong focus on quality
High level of customer satisfaction and service consistency
Effective workload management and strong prioritization skills
Active contribution to improving support workflows and reducing recurring issues
Who you would be working with
You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.
Your recruitment journey
Recruiter interview
Test
Team interview with Hiring Manager and Language Speaker in English and French
Where this role can take you
This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.
WHAT YOU NEED TO SUCCEED
Fluent English (written and spoken) + Ukrainian proficiency
Upper-Intermediate or Advanced level of French is required;
Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
Ability to manage workload, prioritize tasks, and work effectively under pressure
WHO YOU ARE
Strong communication, empathy, and customer-oriented mindset
Problem-solving skills with ownership and responsibility for outcomes
Calm, organized, and proactive approach in stressful situations
Ability to collaborate effectively within a team and adapt to changes

Employment type
Full-time

Work arrangement
Yes