IT Application Development Manager

Company - Our client is a leading specialty care management organization with more than 30 years of experience improving outcomes for people with complex injuries and diagnoses. The organization is a pioneer in value-based care, combining deep clinical expertise and data-driven solutions to deliver better outcomes across the healthcare and workers’ compensation markets.
Job Title - IT Application Development Manager
Location - Remote in the U.S.
Role Type - Direct Hire
Must Have Skills:
Very strong Salesforce experience, including Salesforce Service Cloud and customer service applications
Experience supporting and enhancing applications used for customer/client issue management, resolution, and tracking
Business-first mindset with the ability to deeply understand business processes, translate needs into application functionality, and drive a configuration-first approach
Strong people leadership and self-directed delivery experience, including building, hiring, mentoring, and developing an application team from the ground up
Prior experience managing true application development teams while remaining hands-on and close to the work
Responsibilities and Job Details:
Lead a newly formed application development function supporting our client’s go-to-market and client-facing technology environment
Assume ownership and drive the continued development of a Salesforce-based application used for client issue tracking and resolution
Mature and expand the client issue management platform for broader use across the organization
Serve as a working manager who can provide strategic leadership while remaining closely involved in application delivery
Build out and develop a new team that is expected to include Business Analysts, QA, and configuration/development resources
Partner closely with business stakeholders to understand processes and translate business requirements into effective application solutions
Champion a configuration-first development philosophy, utilizing custom development only when necessary
Manage priorities and deliverables independently, proactively escalating risks and issues when appropriate
Lead ongoing enhancements and integrations across the Salesforce ecosystem, including opportunities to leverage emerging Salesforce capabilities
Oversee Microsoft Dynamics support within the team’s broader application portfolio, with Salesforce representing the primary platform
Foster a culture of accountability, transparency, proactive communication, and strong partnership with business stakeholders
Travel occasionally as business needs require, generally no more than a few short trips per year

Work arrangement
Yes