Shoe Returns Specialist

This role is based onsite for daily in-person work. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.
GENERAL PURPOSE OF JOB:
The Shoe Returns Specialist oversees the inspection and processing of returned footwear. This role is responsible for assessing defective products, determining appropriate credits, handling non-conforming materials, and ensuring smooth return operations. The ideal candidate will have strong leadership skills, a commitment to quality, and the ability to work efficiently in a fast-paced environment.
ESSENTIAL DUTIES:
Inspect Defective Products: Assess returned shoes for defects, determine credit amounts based on department guidelines, and process non-conforming materials.
Process Returns: Inspect new shoe returns and issue appropriate credits.
Product Handling: Perform touch-ups, cleaning, and re-boxing of returned shoes.
Logistics Support: Unload UPS and mail shipments related to returns.
Recycling & Disposal: Crush and bale cardboard for recycling and disposal.
Customer Communication: Prepare and type "No Credit" letters for returns that do not qualify for credit.
Issue Identification: Identify potential quality issues and communicate them to the Quality Department.
Software Utilization: Maintain knowledge and use of company electronic communication systems.
Compliance & Standards: Uphold company values and maintains quality service by following and enforcing system standards.
Other Duties: Perform additional tasks by management.
PHYSICAL REQUIREMENTS:
Standing, sitting, climbing, balancing, kneeling, crouching.
Occasional lifting up to 30 pounds at shoulder level.
Visual Inspection
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or GED
2-4 years of related experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Customer service-oriented mindset with problem-solving abilities.
Strong oral and written communication skills.
Excellent interpersonal skills and ability to foster a team-oriented work environment.
Proficiency in Microsoft Word, Excel, Internet, and email applications.
Ability to multitask and manage priorities effectively.
Prior experience in returns, quality inspection, or logistics is a plus.

Employment type
Full-time

Work arrangement
No