Certification Support Coordinator

As a Certification Support Coordinator at United Kingdom Testing & Certification (UKTC), you will provide comprehensive administrative, client and sales support to the Certification Department. You will play a key role in supporting the day-to-day delivery of certification projects by maintaining accurate project records, coordinating documentation and certification labels, assisting with sampling and audit arrangements, and providing proactive support to existing and prospective clients. The role will also support external sales activity through client engagement and effective use of the company CRM system, helping the department deliver an efficient, professional and responsive service.
Key Responsibilities:
✓ Support external sales activity, including proactive contact with existing and prospective clients, follow-up of opportunities and accurate recording of activity within the company CRM system.
✓ Provide general administrative support to the Certification Department, helping to ensure the efficient day-to-day management of certification activities.
✓ Order certification labels and coordinate their accurate and timely dispatch to clients, maintaining appropriate records of orders and distribution.
✓ Set up certification project folders and ensure all relevant project documentation is in place, complete and correctly filed.
✓ Assist with the arrangement of travel and accommodation for Certification Officers undertaking sampling visits and audits.
✓ Coordinate internal communications between the Certification Team and other departments in relation to sampling reports and associated project requirements.
✓ Assist with general departmental administration including filing, archiving, CRM updates and database maintenance.
✓ Coordinate client visits by booking meeting rooms, arranging visitor access and ordering refreshments and lunches where required.
✓ Issue signed final sampling reports and certification certificates to clients, ensuring all associated documentation has been completed and correctly archived.
✓ Maintain accurate client and project information within company management systems, including the CRM and other departmental software.
✓ Contribute to continuous improvement initiatives aimed at enhancing departmental efficiency, client experience and commercial effectiveness.
✓ Undertake any other duties appropriate to the role.
Essential Requirements:
✓ Excellent organisational and time management skills with the ability to prioritise multiple projects and deadlines.
✓ Excellent written and verbal communication skills with a confident, professional telephone manner and strong customer service focus.
✓ High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and SharePoint).
✓ Experience using CRM systems, with the ability to maintain accurate client, sales and project records.
✓ Excellent attention to detail, particularly when managing controlled documentation, certificates, sampling reports and certification labels.
✓ Ability to work independently whilst contributing effectively within a multidisciplinary team.
✓ Ability to maintain confidentiality and handle sensitive information appropriately.
✓ Good IT skills with the ability to learn and use business management and certification software.
✓ Awareness of Health & Safety requirements within an office and laboratory environment.
Desirable Skills:
✓ Experience working within a certification, testing, engineering, construction or compliance environment.
✓ Experience in telesales, outbound client engagement, lead generation or sales support.
✓ Familiarity with CRM, document management and controlled certification systems.
Essential personal attributes:
✓ Calm and professional under pressure.
✓ Highly organised with excellent planning and coordination skills.
✓ Confident and professional when communicating with clients by telephone, email and in person.
✓ Commercially aware, with the confidence to proactively engage clients and support sales activity.
✓ High personal accountability and a strong sense of ownership.
✓ Proactive, self-motivated and able to identify priorities without close supervision.
✓ Detail conscious with a high awareness of the importance of accuracy and document control.
✓ Demonstrates commitment to impartiality, integrity and ethical conduct.

Employment type
Full-time

Work arrangement
No