Strategic Design Leader

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We're looking for a Strategic Design Leader who thrives at the crossroads of business strategy, customer experience, research, innovation, AI-driven delivery, and digital transformation. This position takes ambiguous business problems and converts them into clearly defined opportunities, aligned decision-making, and executive-ready deliverables. This isn't a standard UX, Product Design, or people-management role. It's a hands-on leadership position suited for someone who can shape business pursuits, navigate complex client work, craft persuasive stories, set direction for prototypes, and bring together multidisciplinary teams spanning multiple accounts
Responsibilities
Guide discovery and problem framing throughout complex transformation, modernization, and innovation projects, structuring ambiguous challenges
Bring together customer needs, business goals, operational boundaries, and technology viability into a single strategic outlook
Shift uncertainty into organized hypotheses, decisions, plans, and measurable outcomes that propel work forward
Lead dialogue with senior-level stakeholders and work through differing opinions to achieve consensus
Craft experience visions, design principles, customer journeys, service ecosystems, and future-state concepts that shape transformation initiatives
Recognize friction, opportunity zones, and intervention points across various channels, roles, and operational frameworks
Turn strategic vision into actionable experience structures, roadmaps, and prototype direction documents
Verify that recommendations hold up commercially and can realistically be delivered, not just sound good in theory
Collaborate with account and delivery leadership to develop strategic opportunities and client propositions
Create proposal content, methodologies, workstreams, staffing structures, estimates, and governance models to support pursuits
Build unique perspectives, demos, and prototype stories that support confident client decision-making
Take an active role in pitches, workshops, executive discussions, and subsequent follow-up conversations
Combine user research, market insights, competitive data, stakeholder feedback, and operational details into unified understanding
Separate solid evidence from guesswork and identify key gaps that demand attention
Transform evidence into implications, recommendations, and decision-ready stories instead of basic reporting
Develop strategic presentations, perspectives, one-pagers, proposals, workshop content, transformation stories, and frameworks for decisions
Arrange intricate information so it's understandable, credible, and ready for executive action
Keep information hierarchy, visual storytelling, and editorial quality consistently high across all materials
Leverage tools like Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed up research, synthesis, content creation, and prototype work
Develop repeatable, AI-supported workflows while maintaining strong judgment, verification processes, and quality checks
Guide teams toward using AI as a productivity booster without losing strategic depth or settling for generic results
Give hands-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams
Convert executive vision into clear briefs, structured workflows, and quality standards that steer team output
Lead successfully through influence, including scenarios where formal reporting authority doesn't exist
Requirements
Over a decade of experience across experience strategy, service design, innovation, consulting, product strategy, or digital transformation
Clear track record owning complicated client engagements from the earliest framing stages through recommendations and concept definition
Hands-on background working directly with senior client stakeholders and account leadership to drive results
A compelling portfolio featuring executive narratives, strategic deliverables, and transformation-focused work
Highly developed facilitation skill, fostering productive alignment among stakeholders with conflicting perspectives
Strong ability to synthesize, taking complex and varied information and turning it into clear, actionable insight
Exceptional written communication skill, capable of crafting polished materials suited for executive audiences
Strong presentation ability, able to communicate sophisticated strategic ideas clearly and confidently
Proven capacity to handle multiple high-priority workstreams concurrently without losing narrative consistency or output quality
Professional fluency in English and Spanish, strongly preferred given this role's LATAM-focused scope
Nice to have
Holding a relevant Product Management certification would be seen as a beneficial addition to your profile
We offer
International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

Work arrangement
Yes