Collections Specialist

This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
This role follows a Monday to Friday working week, applicants should be comfortable with this schedule as a requirement of the position.
Role Profile:
This role is a critical part of Informa's GBS function, responsible for managing global, division-agnostic processes to deliver enhanced quality, consistency, and scalability across financial operations.
We are seeking a proactive Collections Specialist to manage a high-volume portfolio of low-risk and medium-risk customer accounts.
This role focuses on efficient, email-based collection activities for customers with established payment histories, utilizing data-driven insights to prioritize collection efforts.
The position requires strong organizational skills, attention to detail, and the ability to manage multiple accounts simultaneously while maintaining accurate records in our Master Data Management systems. Event attendance might be required, primarily within the MEA region, to support on-site collections and customer engagement activities.
Key Responsibilities:
The Collections Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:
Manage collections activities for customers in GBS who are generally prompt in paying their debts.
Manage an assigned portfolio of small and medium-risk customer accounts across multiple regions and legal entities.
Conduct debt collection primarily through email communication, ensuring a professional and courteous approach.
Responsible for collecting all debts owing to Informa within credit control policies and procedures to ensure that collection targets are met.
Monitor customer aging reports and prioritize collection activities based on risk, overdue balances, and payment behaviour.
Manage the outstanding sales balances falling due and contact customers to obtain payment before the invoice due date, if applicable to your division.
Build close internal relationships with Sales, the rest of O2C team, and the Local Credit teams.
Responsible for ensuring all customer contact notes are entered on a formalized standards and updated into the collections tool or the appropriate system.
To resolve queries were possible and refer complex disputes to the local credit team in a timely fashion and collect aged debt with a view to minimising bad debt provision.
Ensure the customer portal is highlighted to customers when contacted.
Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you can gain the appropriate back up from the customer.
To achieve the monthly cash collection targets set for your specific section of accounts.
Accountable for meeting all defined KPIs and SLAs, with performance monitored through regular reporting and review cycles.
Qualifications and Experience:
Relevant experience in Credit Control, Accounts Receivable, Collections, Order-to-Cash operations or Customer Service.
Experience working in a shared service centre or GBS function is preferred.
Experience supporting multiple countries or global operations is an advantage.
Experience in ERP systems for invoice processing, accounting (SAP, Oracle) is preferred.
Experience using collections or credit management tools is preferred.
Customer service orientation while maintaining firm collection practices.
Collaborative approach when working with sales and finance teams.
Attention to detail and ability to manage multiple accounts efficiently.
Skills & Abilities:
Strong written & verbal communication skills for effective email correspondence.
Problem-solving capabilities for resolving payment disputes.
Knowledge and ability to use relevant internal systems.
Act with integrity, tact and diplomacy.
Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure.
Moderate skills in Excel, Word and Outlook are essential.
Ability to work independently and meet deadlines.
Fluency in Arabic and English.

Employment type
Full-time

Work arrangement
Hybrid