Patient Management Centre Representative

Union: NOWU
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Cancer Education
Reports to: Manager, Cancer Education Library and Information Services
Wage Range: $27.54 - 29.27 per hour
Hours: 22.5 hours per week
Shifts: Tuesdays, Wednesdays, Thursdays
Status: Permanent Part-Time
Posted Date: October 22, 2026
Closing Date: October 29, 2026
Position Summary
The Patient Management Centre Representative serves as a welcoming and knowledgeable first point of contact for patients, families, caregivers, visitors, and staff at Princess Margaret Cancer Centre. Based at the Main Floor Information Desk, the representative provides information, patient navigation support, and facilitates access to services to enhance the overall patient and family experience.
Duties
Providing optimal customer service while assisting patients and family with hospital services in-person and on the telephone
Answer, screen and forward telephone calls, take messages and provide information as required
Receive, sort, date-stamp and coordinate all incoming and outgoing mail, packages, and interoffice correspondence
Compiling Patient Education packages for clinics
Supports patients and families in navigating hospital services, programs, and resources
Using EPIC in accordance with UHN privacy and confidentiality
Compile statistics and reports on activities
Performing cross-functional support functions, as assigned and performing other duties consistent with the job classification, as required.
At minimum, completion of High School diploma or recognized equivalent required.
At minimum, 1 to 2 years of practical and related experience required.
Demonstrated commitment to the delivery of excellent customer service required, in a health-related environment an asset
Strong organizational and analytical skills
Demonstrated tact, discretion, judgment and commitment to excellence
Detail-oriented, excellent time management and problem solving skills
Self-motivated and able to work independently and as part of a team
Excellent oral, written and interpersonal communication skills and customer service skills
Excellent Microsoft office skills including Word and Excel, Outlook, PowerPoint
Ability to use good judgment in assessing and/or responding to difficult situations
Able to work in a fast-paced environment

Employment type
Part-time

Work arrangement
No