Patient Flow Coordinator

Union: NOWU Clerical
Number of Vacancies: 1
Replacement or New: Replacement
Site: Princess Margaret Cancer Centre
Department: Medical Imaging
Reports to: Supervisor, Administrative Services
Salary: $28.10 - $29.84 per hour (start rate non-negotiable)
Hours: 37.5 hours per week
Shifts: Weekdays, Monday - Friday, 8:00am - 4:00pm
Status: Permanent Full Time
Closing Date: October 29, 2026
Position Summary
Join Medical Imaging at UHN, one of the largest academic medical imaging department in Canada! Our cutting-edge digital technology and dedicated team prioritize patient care and exceptional image quality.
Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and excellence in patient care. UHN is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.
Duties
Greet patients and visitors promptly and courteously; check in patients, verify demographic information and health card numbers, complete registration, and direct patients to appropriate areas.
Monitor reception areas and patient wait times to support prompt service, communicate delays, maintain a safe environment, and refer patients and visitors to other health care professionals as appropriate.
Coordinate patient flow throughout each visit, including preparing examination rooms and assisting patients in exiting examination or treatment rooms.
Communicate promptly, and accurately with internal and external parties in person and by telephone; respond to and follow up on inquiries within the scope of authority, referring to other health care professionals as necessary and maintaining confidentiality.
Coordinate, expedite, book and rebook clinic appointments according to patient and service needs; confirm arrangements with patients and update the scheduling system.
Interpret requisitions, booking forms and orders/treatment prescriptions to create accurate appointment schedules, following established guidelines and obtaining clarification from appropriate resources as required.
Maintain bookings in HIS and RIS, and work with clinical teams to ensure appropriate booking patterns and volumes.
Provide patients with accurate appointment details and relevant information/instructions verbally, in person or by telephone, and in writing; participate actively in the treatment/ambulatory care team to support timely, efficient and effective patient services.
Completion of Grade XII or recognized equivalent
Completion of a medical terminology course(s), an asset
Minimum of 1 year related work experience
Previous experience working in a Health care environment is strongly preferred
Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred
Working knowledge of computer software applications preferably in a Microsoft Office environment
Demonstrated commitment to client service and satisfaction
Excellent interpersonal and listening skills
Strong communication, organizational, time management and problem-solving skills
Strong judgment/decision making skills
Ability to remain calm and composed when dealing with difficult people or situations
Ability to work efficiently in a high-pressured environment with simultaneous demands
Adheres to confidentiality policy for sensitive patient data and information
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Employment type
Full-time

Work arrangement
No