Guest Relations Agent

The Guest Relations Agent provides professional, customer-focused service by assisting guests with inquiries, requests, and special needs while coordinating with bell staff, front desk, and other departments to ensure a seamless guest experience.
As Guest Relations Agent, you will:
Handle guest inquiries, concerns, and requests promptly and professionally
Assign and monitor bell staff for luggage deliveries, pickups, room changes, and storage
Coordinate with front desk and housekeeping for early check-ins/outs, room changes, and VIP arrivals
Manage transportation requests (taxi, shuttle, golf cart, van)
Ensure VIP guests receive priority service and personalized attention
Act as a liaison between guests and internal departments to maintain smooth operations
Maintain organized logs of assignments, report maintenance/security issues, and manage lost & found
Support efficient workflow during peak check-in/check-out periods
Provide recommendations and arrange reservations for restaurants, attractions, and events
Greet guests warmly, assist with special requests (flowers, gifts, amenities), and act as a lobby ambassador
Maintain a clean, organized work area and communicate resort amenities and local events clearly
Other duties as assigned
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
Prior customer service or hospitality experience preferred; strong communication skills across phone, email, and in-person interactions
Ability to multitask and manage guest inquiries and reservations
Confident problem-solving skills with a positive, professional demeanor in all guest interactions
Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
Required to pass a background screen, drug test, and prove eligibility to work in the United States

Employment type
Full-time

Work arrangement
No