Sr NOC Training & Standards Program Manager

Department:
Network Operations Control
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As the Sr NOC Training & Standards Program Manager, you’ll lead the development, management, and continuous improvement of training and standards programs that ensure Network Operations Control (NOC) Employees are fully trained, qualified, and supported to perform their roles safely and effectively. This role will oversee NOC Training & Standards programs, including FAA-regulated Dispatcher training, in alignment with applicable regulations and Southwest Airlines policies; develop and maintain curricula, manuals, standards, procedures, and qualification programs; and support day-to-day operational readiness across the NOC. Working closely with NOC Leadership, subject matter experts (SMEs), and operational teams to provide guidance, facilitate cross-functional alignment, and instruct training events including both operational desk training and classroom settings.
Additional details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Lead the development, maintenance, and continuous improvement of NOC Training & Standards Programs including Dispatch, SOD, NCP, ATM, MET, Dispatch Specialist, and other NOC operational workgroups.
Support the FAA-approved Dispatch Training Program, including basic, initial, recurrent, and requalification training, in accordance with applicable regulatory requirements.
Instruct and/or monitor NOC training sessions, including performance of Competency and Proficiency Checks where applicable
Develop curricula, learning objectives, assessments, qualification programs, and training methods that support all NOC operational roles
Maintain training records and information as required by applicable Federal Aviation Regulations and Southwest Airlines policies
Develop, maintain, and support governance of NOC standards, procedures, manuals, job aids, and other controlled operational publications
Maintain and update the Dispatch Operating Manual, the Flight Dispatch Training Manual the Network Operations Handbook, the NOC ATM Handbook, and other operating manuals as assigned
Create Read Before Dispatch guidance, Training Topics, and other operational, training, or compliance communications
Provide guidance to NOC operational workgroups and represent the NOC in cross-departmental meetings affecting training, standards, procedures, qualifications, or operational readiness
Create and deliver presentations and executive briefings
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
In-depth knowledge of NOC operations, including expert knowledge of Southwest Airlines Dispatch Operations
Knowledge of applicable FAA regulations, Company policies, and operational standards affecting NOC training, qualifications, and Dispatch Operations
Skilled in written and oral communication, including technical writing and presentation of complex operational concepts
Ability to develop, interpret, and communicate standards, procedures, and technical content with accuracy and clarity
Ability to work well with others as part of a Team and professionally interact with other departments, labor groups, cross-functional stakeholders, and the public
Ability to perform under pressure
Ability to take initiative and work independently
Ability to handle sensitive and confidential information
Ability to analyze problems and make sound decisions
Ability to engage, influence, and motivate others
Ability to master current and emergent software platforms and productivity tools
Ability to demonstrate strong organizational and program management skills
Ability to work under tight time constraints to accomplish assignments and projects
Ability to effectively communicate technical information
Education
Required: High School Diploma or GED
Experience
Required: Expert level experience, expansive and far-reaching knowledge of:
Dispatch experience at a 14 CFR 121 Carrier
Preferred: Experience working within or closely supporting an airline NOC/OCC environment, including training development, standards and/or procedures development, technical writing, and presentation of complex operational concepts
Licensing/Certification
Must be a licensed Aircraft Dispatcher under Federal Guidelines
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be available to work varying and extended hours as needed
Must meet all regulatory criteria to obtain and maintain Flight Deck Jump Seat access; this position requires successful and continuous enrollment in Rap Back
Pay & Benefits:
Competitive market salary from $125,900 per year to $139,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
•Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
•Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
•Competitive health insurance for you and your eligible dependents (including pets)
•Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
•Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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