Product Owner

Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Product Owner supports the RMT OfferOrder Team by serving as the Customer proxy and helping deliver next‑generation airline retailing capabilities through IATA’s Offer/Order framework. They’ll partner with Product Management, Stakeholders, and Technology Teams to define, prioritize, and maintain the Team Backlog while ensuring solutions align with business priorities and technical requirements. They’ll participate in product planning, roadmap development, and backlog refinement activities while supporting product delivery throughout the lifecycle. The Product Owner leverages strong collaboration, communication, and prioritization skills to deliver innovative solutions that enhance the Customer experience and support the future of airline retailing at Southwest.
Additional Details:
This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Prepare backlog for PI Planning and decide which work items become part of the team backlog
Serve as the customer proxy
Build, refine, prioritize, and maintain the team backlog
Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos
Help create user stories and define acceptance criteria
Review and accept user stories as complete
Contribute to vision and program Backlog
Meet with stakeholders to ensure features and subsequent stories meet expectations
Drive iteration content by prioritizing user stories
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to make decisions with minimal guidance and oversight
Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message
Ability to understand technical issues
Skilled in analytics and problem solving with a high attention to detail
Ability to anticipate risks, issues and opportunities, and escalate them accordingly
Skilled in presentation, facilitation, communication, and negotiation
Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back
Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments
Education
Required: High School Diploma or GED
Experience
Required: Intermediate-level experience, fully functioning broad knowledge in:
Agile and Scrum software development methodologies
Business analysis, project management or software development delivering enterprise products and solutions
Preferred: Airline commercial ecosystem knowledge specifically with reservation data flow and business areas like Revenue Management and Loyalty.
Preferred: Knowledge of IATA's new framework with offer/order transformation
Preferred: Experience working through a modernization effort
Preferred: Experience interacting with multiple customers in a fast paced environment
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
Pay & Benefits
Competitive market salary from $98,650 - $109,600 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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