Workfront Fusion Developer & Configuration Specialist

Genpact (NYSE: G), is where human experience and advanced technology solutions converge to create transformative business outcomes. As a digital experience agency and technology powerhouse, we specialize in translating user insights into scalable, platform-driven solutions. In partnership with leading technology providers, we help organizations accelerate growth through platform innovation and experience-led transformation.
Key Responsibilities
Fusion Development & Integrations
Design, build, and maintain Workfront Fusion scenarios for multi-system integrations (e.g., Workfront, Salesforce, Jira, ServiceNow, Slack, Microsoft Teams, Azure DevOps, SharePoint, Smartsheet).
Translate business and functional requirements into reliable, well-structured Fusion automations.
Apply Fusion development best practices, including module structuring, scenario orchestration, error handling, and reusability patterns.
Work with REST APIs, JSON/XML data structures, and authentication protocols (OAuth2, Bearer tokens) to build and troubleshoot integrations.
Implement logging, monitoring, and error-handling to improve reliability and reduce downtime of Fusion workflows.
Support the deployment lifecycle (design → testing → UAT → go-live → maintenance) for Fusion-based automations.
Collaborate with technical teams and Workfront Consultants to ensure Fusion solutions align with platform configuration and avoid overlap or duplication.
Workfront Configuration & Administration
Administer and maintain the Adobe Workfront platform, including project templates, custom forms, workflows, layouts, queues, dashboards, and reports.
Manage user accounts, roles, permissions, groups, and teams.
Configure automation, notifications, approval processes, and routing rules within Workfront.
Implement and maintain governance standards, system settings, and platform best practices.
Partner with business stakeholders to gather requirements and translate them into effective Workfront configurations.
Analyze existing workflows and recommend process improvements.
Develop and maintain reports, dashboards, and KPIs for leadership and project teams; monitor system usage and adoption.
Troubleshoot configuration-related issues and coordinate with Adobe support and internal IT as needed.
Minimum Qualifications and Skills
4–6 years of overall professional experience in enterprise workflow/project management platforms, with hands-on exposure to both Adobe Workfront Fusion and Workfront configuration/administration.
Practical experience designing and maintaining Fusion scenarios, including flow control, error handling, and scheduling.
Working knowledge of the Workfront API, REST APIs, and common authentication patterns (OAuth2, tokens).
Hands-on experience configuring Workfront custom forms, templates, workflows, queues, dashboards, and reports.
Understanding of Workfront user administration, roles, permissions, and security settings.
Comfort working with JSON/XML and basic data transformation logic.
Good analytical, troubleshooting, and communication skills, with the ability to work directly with business stakeholders.
Experience working within Agile and/or Waterfall project environments.
Desirable Skills and Tools
Exposure to other iPaaS platforms (e.g., MuleSoft, Boomi, Make/Integromat).
Familiarity with scripting languages (JavaScript, Python) for custom data transformation.
Experience using Postman or Swagger for API testing and validation.
Familiarity with the broader Adobe Experience Cloud ecosystem (Marketo, AEM, Analytics, Campaign).
Exposure to logging/monitoring tools (e.g., Datadog, Splunk) for automation performance tracking.Adobe Workfront and/or Fusion Certification preferred
Experience Level: 4–6 years