Clinician Onboarding Specialist (BBS888)

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining a fast-growing virtual behavioral health platform. You will lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions afterward, and flag recurring issues to help the onboarding process improve over time.
This role is currently owned by a company leader at approximately 20 hours per week. You are taking over a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform. Communication quality and energy are non-negotiable. You will be on live calls with large cohorts of clinicians, keeping them engaged and informed across a three-hour session. If you have healthcare onboarding or clinical support experience, are confident presenting on live calls, and bring the energy and professionalism to represent the company well with every clinician you onboard, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability Monday through Friday, 9 AM to 5 PM US Pacific Time
Own a high-priority onboarding function at a mission-driven behavioral health platform serving one of the most underserved patient populations in the US
Direct, long-term role with real impact on clinician experience and operational quality
What You'll Work On
Live Onboarding Calls
Lead three-hour onboarding calls with newly hired clinicians via video conference
Share your screen and walk clinicians through the EHR platform step by step, covering workflows, documentation, scheduling, and platform navigation
Walk clinicians through the payroll system including timesheet entry and setup in Rippling or a comparable platform
Keep large cohorts of clinicians engaged, focused, and confident throughout the full session with strong energy and clear communication
Answer questions live during the call and handle a range of technical and process-related inquiries with composure
Preparation and Setup
Prepare all materials, presentations, and platform setups ahead of each onboarding session
Coordinate logistics including participant lists, calendar invites, and any pre-call communication to clinicians
Ensure every session is set up for a smooth, professional experience from the first minute
Follow-Up Support
Respond to clinician questions after the onboarding call via email or messaging with accurate, timely answers
Track outstanding questions and ensure every clinician receives a complete response
Escalate complex or clinical questions to the appropriate internal team member
Process Improvement and Flagging
Identify recurring questions, confusion points, or friction in the onboarding process and flag them to the internal team with clear documentation
Contribute to improving onboarding materials, scripts, and workflows over time based on what you observe in each session
What You Bring
Strong written and verbal English communication skills with a clear, professional, and warm delivery — an accent is fine as long as communication is clear and confident
Healthcare experience, ideally in behavioral health, therapy, or clinical support
Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
Experience walking clinicians or staff through onboarding processes including healthcare guidelines, policies, and platform navigation
Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
Strong energy and presence on live video calls with the ability to keep a large group engaged across an extended session
Proficient with Google Workspace, Notion, Airtable, and similar productivity and collaboration tools
Well-organized and self-directed with the ability to manage preparation, execution, and follow-up across multiple onboarding cohorts simultaneously
Available Monday through Friday, 9 AM to 5 PM Pacific Time
Nice to Have
Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting
Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform
Familiarity with Tebra or similar behavioral health EHR platforms
Experience managing onboarding programs for large cohorts across multiple sessions
How to Apply
Please include:
Your updated resume
A short Loom video (1 to 2 minutes) introducing yourself, describing your healthcare onboarding or clinical support experience, and giving us a sense of your energy and communication style on a live call
Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Work arrangement
Yes