Live opening · Posted 17 hours ago
Service Desk SME
Tata Consultancy Services (TCS) · Bengaluru, Karnataka, India (On-site)
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At a glance
The key details from the original listing.
CompanyTata Consultancy Services (TCS)
LocationBengaluru, Karnataka, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 17 hours ago
About the role
Description supplied by the original job listing.
Job description
Job Title: Service Desk SME
Location: Bangalore
Experience: 6-8 Years
Job Type: Weekend Walk-in Drive(24 Oct 26)
Roles & Responsibilities
Act as the SME and provide technical guidance to Service Desk Analysts.
Handle complex incidents and high-priority escalations.
Proactively monitor and troubleshoot endpoint issues using Nexthink.
Manage incidents and service requests through ServiceNow.
Troubleshoot Microsoft 365, Outlook, Teams, Windows 10/11, Active Directory, Entra ID, and VPN-related issues.
Coordinate with L2/L3, Infrastructure, Security, and Vendor teams.
Monitor SLA compliance, ticket aging, MTTR, FCR, and service desk KPIs.
Conduct KT sessions, mentoring, coaching, and quality reviews.
Drive automation, self-service, and process improvement initiatives.
Ensure adherence to ITIL processes and best practices.
Work arrangement
No
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