Senior Director, Sales & Customer Management

The TerraPower Isotopes® (TPI™) division has been established to pursue medical isotopes development--advancing nuclear science for significant human health benefits. We seek to support revolutionary radiotherapies for treatments of various cancers through the supply of radioisotopes. TerraPower currently has unique access to a supply of thorium for the long-term production of actinium-225 in the growing alpha therapy market and intends to expand into other nuclear related medical treatments.
The TerraPower Isotopes program is an integral part of the Washington State based TerraPower team, a company working to raise living standards globally. In 2006, the company originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field.
TPI is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced radiopharmaceutical applications and influencing change within nuclear medicine. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Senior Director, Sales and Customer Management
The Senior Director of Sales and Customer Management, reporting to the Vice President of Commercial and Strategy, leads sales execution, customer relationships, and account management for TerraPower Isotopes. This role carries TPI’s revenue number, owns the company’s most significant customer relationships personally, and leads the team responsible for order fulfillment and service quality across the account base. The successful candidate will bring deep expertise in nuclear medicine or healthcare sales, a record of delivering revenue at scale, and the ability to operate with an entrepreneurial mindset in a highly regulated and technically complex environment.
Responsibilities
Sales Strategy and Revenue Growth
Carry accountability for revenue of >$30M/yr and a ~15% CAGR, aligned to TPI’s business plan and production platform launch milestones
Hold personal accountability for long-term strategic relationships with customers representing more than $5M/yr in TPI’s revenue
Lead the full sales cycle, from prospecting and customer segmentation through contract negotiation, closure, and renewal
Recommend pricing, segmentation, and go-to-market positioning to the Vice President of Commercial and Strategy, and execute the approved approach in the field
Build and qualify the opportunity pipeline across pharmaceutical companies, radiopharmacies, hospitals, and distributors, prioritizing against available production capacity
Identify and evaluate growth opportunities in adjacent isotopes, indications, and geographies, and build the business case for pursuit
Prepare commercial performance and forecast inputs supporting TPI Leadership Team and Board reporting cycles
Customer and Account Management
Own order management, fulfillment coordination, and issue resolution across the account base against defined service levels
Serve as the senior point of escalation for customer issues, engaging the Vice President of Commercial and Strategy on matters requiring executive intervention
Set and measure customer experience standards covering retention, satisfaction, and responsiveness
Partner with Operations, Supply Chain, Regulatory, and Quality leadership so commercial commitments align with manufacturing capacity, supply security, and regulatory posture
Support customer audits, quality agreements, and supply chain documentation requests in coordination with Quality and Regulatory Affairs
Team Leadership
Lead a team of approximately four sales and account management professionals, including hiring, coaching, workload allocation, and performance management
Set individual and team performance metrics tied to revenue, retention, and service quality, and hold direct reports accountable to them
Define new seats and specializations ahead of demand as TPI scales its production capability and customer base
Market Intelligence
Track competitor pricing, capacity announcements, and customer preferences across the nuclear medicine and radiopharmaceutical market
Translate field intelligence into recommendations on segmentation, positioning, and contract structure
Monitor market access and reimbursement developments affecting adoption of alpha therapies
Regulatory and Compliance
Ensure all sales and customer management activities comply with applicable healthcare regulations, nuclear safety standards, and export control requirements
Maintain compliance with promotional regulations, anti-kickback statutes, and related pharmaceutical industry requirements
Key Qualifications and Skills
Bachelor's degree in business, life sciences, engineering, or related field; MBA or advanced degree preferred.
Minimum of 15 years of progressive experience in sales, business development, or commercial operations within healthcare, pharmaceuticals, nuclear medicine, or a related highly regulated industry.
Demonstrated record of carrying and delivering a revenue number of comparable scale.
Deep expertise in the radiopharmaceutical or nuclear medicine market, including isotope logistics, decay-constrained distribution, and nuclear pharmacy operations.
Proven experience managing the full sales cycle, negotiating multi-year supply agreements, and developing long-term client relationships.
Proven people-leadership experience, with the ability to build, coach, and retain a high-performing commercial team.
Strong financial acumen and experience managing forecasting, budgeting, and revenue reporting.
Ability to operate independently in a build-stage function where process and systems are still being established.
A passion for mission-driven innovation in the nuclear medicine and radiopharmaceutical space.
The successful candidate will possess a high degree of trust and integrity, communicate openly, and display respect with a desire to foster teamwork.
Must be able to travel to TerraPower Isotopes facilities and customer sites with regularity.
Job Functions:
Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.
Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds.
Repetitive work: Prolonged
Special Senses: Visual and audio focused work
Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hours/day
Travel required 0-10%
TerraPower Isotopes' technology is controlled for export by various agencies of the U.S. Government. TerraPower Isotopes must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower's export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, TerraPower Isotopes may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval.
Job Details:
Salary Range: $220,921 - $294,962
Benefits:
Competitive Compensation
Salary, eligible to participate in discretionary short-term incentive payments
Comprehensive Medical and Wellness Benefits
Medical
Vision
Dental
Life and Disability
Gender Affirmation Benefits
Parental Leave
401k Plan
Generous Paid Time Off (PTO)
21 days of annually accrued PTO
Generous Holiday Schedule
10 paid holidays
Relocation Assistance
Professional and Educational Support Opportunities
TerraPower Isotopes Career and Benefits information: https://www.terrapower.com/careers/