Banquet Manager | AYANA Komodo

AYANA Hospitality, one of the world-renowned hotel and resort groups, is currently seeking a Banquet Manager for their AYANA Komodo luxury resort located in Labuan Bajo, Indonesia. The chosen candidate will be responsible for managing the organization and administration of all banquet-related events and activities. The Banquet Manager will be overseeing the execution of top-quality food and beverage services, ensuring customer satisfaction, and facilitating communication between all relevant staff.
Responsibilities
Supervise and manage all banquet events within the resort, while guaranteeing optimal customer service and satisfaction
Ensure that all banquet operations run smoothly and efficiently while inspecting food and beverage quality during events
Manage, train, and lead banquet staff members in delivering excellent customer service while following standard operating procedures
Manage inventory and stock control related to equipment and supplies needed for banquet-related events
Create and maintain a positive, enthusiastic working environment that heightens morale and productivity among team members
Collaborate with other department managers and clients to schedule and ensure flawless execution of various events, including weddings, corporate events, and private parties
Establish strong relationships with clients and take into consideration customer feedback and requests when planning future events
Requirements
Minimum of 3 years of relevant work experience in the hospitality industry
Bachelor's Degree or equivalent in Hospitality, or related field
Excellent verbal and written communication skills in both English and Indonesian
Demonstrated experience in managing and training a team of staff members in a fast-paced and dynamic environment
Proficient with computer programs for creating spreadsheets and documents such as Microsoft Office and Google Suite
Problem-solving skills to effectively resolve issues related to all aspects of banquet operations
Ability to work flexible hours, including evenings, weekends, and holidays.

Work arrangement
No