Operations Team Lead

Operations Team LeadA leading European manufacturer establishing its India shared-services centreLocation: Remote (India)The shared-services floor you would leadA European manufacturer is building out its India shared-services centre and has engaged Flexiple to place the team lead who will run one of its frontline operations pods from day one. The centre is past its first hiring wave and is now adding a management layer between individual contributors and the operations manager, so this is a seat with real people-management scope rather than a title change on an existing job.Running the podShift and people managementSupervise a pod of eight to twelve operations executives across shiftsOwn daily huddles, attendance, and workload distributionCoach new joiners and handle first-line performance conversationsEscalate to the operations manager only what genuinely needs escalatingQuality and reportingTrack SLA and quality metrics for the pod and flag slippage earlyMaintain SOPs and update them as processes changeRun root-cause checks on recurring errors and fix the process, not just the ticketPrepare the daily and weekly reporting the operations manager reviewsWhat gets you shortlisted3 to 7 years in operations, shared services, or business-process roles, including at least one year supervising a small teamComfort reading SLA and quality dashboards and acting on themWorking knowledge of Excel or Google Sheets for shift and metric trackingClear spoken and written English for cross-shift handoversA step up if you have itExposure to a manufacturing or shared-services environmentFamiliarity with ticketing or workforce-management toolsPrior experience training or onboarding new team membersWhat the seat comes withA first line-management seat inside a European manufacturer's India centreOn-site placement in Pune or Chennai with a defined growth path to operations managerStructured shift patterns and a stable, process-driven work environmentHow this gets decidedHR Screening → Assignment → Floor Walkthrough → Manager RoundOne application is considered for this role and any other matched opening in the same cycle.

Work arrangement
Yes