#EG Technology Strategist

The Technology Strategist will play a pivotal role in shaping NCS's technology vision and driving strategic initiatives that align with business objectives. This role requires a forward-thinking professional who can bridge the gap between emerging technologies and business value, enabling NCS and our clients to navigate digital transformation, AI adoption, and technological innovation in a rapidly evolving landscape.
A unique aspect of this role is the need for "bilingual" expertise—candidates who have successfully built and delivered both AI products and AI-enabled services. This dual perspective is critical as NCS evolves from a people-intensive services company toward strengthening its product offerings. The ideal candidate will bring insights from both product-centric environments (such as Big Tech firms) and service-delivery models (such as global system integrators and consulting companies), enabling them to guide NCS's strategic transformation effectively.
The successful candidate will work closely with senior leadership, cross-functional teams, and clients to develop technology roadmaps, assess market trends, evaluate emerging technologies, and provide strategic recommendations that drive competitive advantage and sustainable growth.
Key Responsibilities
Product-to-Service Translation & Innovation
Leverage product and service delivery experience to guide NCS's evolution from a services-led to a product-enhanced organization
Translate product development methodologies and best practices from Big Tech environments into scalable service offerings
Advise on building productized AI solutions that can be deployed across multiple clients while maintaining service customization capabilities
Bridge the gap between rapid product innovation cycles and enterprise-grade service delivery requirements
Identify opportunities to package NCS's AI and digital capabilities into reusable, scalable product offerings
AI & Digital Resilience Strategy
Lead strategic initiatives around AI adoption and digital resilience, leveraging frameworks such as the 'AI-Digital Resilience Matrix' to assess and enhance organizational capabilities
Draw on experience building AI products to inform the development of NCS's AI service offerings and productized solutions
Provide guidance on balancing AI innovation with robust digital frameworks, including cybersecurity, data governance, infrastructure scalability, and ethical AI practices
Apply product thinking to service design, ensuring AI solutions are scalable, maintainable, and deliver measurable business outcomes
Evaluate AI systems against evolving regulations, emerging threat vectors, and transparency requirements
Advise on sovereign AI strategies, particularly for government and regulated sectors, ensuring compliance with frameworks like PSPF, ISM, and SOCI
Minimum 8-10 years of progressive experience with demonstrated "bilingual" expertise across both AI product development and AI service delivery:
Product Experience
Proven track record of building, launching, and scaling AI products in Big Tech firms, product companies, or innovation-led organizations
Experience with product lifecycle management from ideation through to market delivery
Hands-on involvement in AI/ML product development, including defining product vision, roadmaps, and go-to-market strategies
Understanding of product metrics, user experience design, and rapid iteration methodologies
Service Delivery Experience
Substantial experience delivering AI-enabled services, digital transformation programs, or technology consulting in global system integrators (GSI) or management consulting firms
Track record of implementing enterprise-scale AI solutions for clients across multiple industries
Experience managing complex, multi-stakeholder service delivery programs
Understanding of service economics, resource management, and client relationship dynamics
Ideal Background:
Candidates who have worked in both Big Tech firms (e.g., Google, Microsoft, Amazon, Meta, Apple) AND global SI/consulting companies (e.g., Accenture, Deloitte, PwC, Capgemini, IBM) are highly preferred
This combination provides the unique "bilingual" perspective needed to help NCS strengthen its product offerings while maintaining excellence in service delivery
Experience transitioning between product and service roles, or working in hybrid product-service organizations, is particularly valuable
Additional Experience Requirements:
Experience working with government, telco, or large enterprise clients preferred
Demonstrated experience in AI/ML, cloud technologies, digital services, or emerging technology domains
Experience in the Asia-Pacific region, particularly Singapore, Australia, or Greater China markets is advantageous
Track record of advising C-suite executives on technology strategy and digital transformation
Skills & Competencies
Product-Service Duality:
Ability to think in both product and service paradigms, understanding when to apply product thinking versus service customization
Experience balancing standardization (product approach) with customization (service approach)
Understanding of how to build reusable components and platforms that support both product and service delivery models
Strategic Thinking:
Ability to think holistically, connect technology trends to business outcomes, and develop actionable strategies
Capability to translate product innovation approaches into service delivery contexts and vice versa
Analytical & Problem-Solving Skills:
Strong capability to analyze complex data, identify patterns, and derive insights
Experience with both product analytics (user metrics, adoption, retention) and service metrics (utilization, delivery efficiency, client satisfaction)
Communication & Presentation:
Excellent written and verbal communication skills; ability to create compelling presentations and reports for diverse audiences
Ability to communicate effectively with both product teams and service delivery teams, bridging different organizational cultures
Stakeholder Management:
Proven ability to work with multiple stakeholders, build relationships, and influence decision-making
Experience managing stakeholder expectations in both fast-paced product environments and structured service delivery contexts
Agility & Adaptability:
Comfortable working in a fast-paced, dynamic environment with changing priorities
Ability to adapt approaches based on whether the context requires product velocity or service reliability
Initiative & Ownership:
Positive attitude with willingness to learn, take initiative, and drive results independently
Entrepreneurial mindset combined with enterprise delivery discipline
Collaboration:
Strong teamwork skills with the ability to work across functions and geographies
Experience collaborating across product and service organizations, understanding different working styles and priorities
Why This Role Matters
This Technology Strategist position represents a unique opportunity to shape the future of NCS as we evolve our capabilities. Your "bilingual" experience in both building AI products and delivering AI services will be instrumental in:
Guiding NCS's transformation from a purely services-led organization to one with strong product offerings
Bringing product innovation velocity to our service delivery excellence
Helping our teams understand how to build once and deploy many times, while maintaining the customization our clients expect
Bridging cultural and operational differences between product and service mindsets
Positioning NCS competitively in a market that increasingly demands both product innovation and service reliability

Employment type
Full-time

Work arrangement
No