Senior Manager AI-enabled Operations​

About Baringa
Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.
The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.
Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.
Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.
Our Enterprise Value Creation (EVC) practice in Sofia is growing, and we are looking for a Senior Manager to join the team.
Expectations of value have changed. The EVC team helps clients achieve sustainable P&L improvement, addressing short-term financial priorities while building long-term value for shareholders. We bring a private equity mindset to enterprises, and we differentiate ourselves through the rigour of our thinking and the humanity of our execution: we combine deep data and analysis with market knowledge, and we work side by side with clients so that value is realised and sustained.​
​Our AI-enabled Operations team helps organisations reimagine how their operations work and create measurable value through AI, automation and operational improvement – from finding where AI genuinely pays back to making sure the benefits land in the P&L. Based in Sofia, you will work with global clients, predominantly in the UK, across our industry sectors: Financial Services, Products & Services, Energy & Resources, Pharmaceuticals & Life Sciences, and Government.
What you will be doing
Lead AI-enabled operations programmes end to end: from diagnostics, baselines and business cases, through process and operating model redesign, to implementation, adoption and value realisation​
Shape AI and operational transformation strategies and roadmaps tailored to each client’s needs, working closely with COOs, CFOs, technology leaders and other senior stakeholders​
Oversee systems integrators, technology vendors and internal delivery teams, making sure solutions meet business needs and are delivered to scope and quality​
Lead multi-disciplinary teams, bringing together expertise from across Baringa​
Make sure value is realised and sustained, through robust benefits tracking and building client capability and driving user adoption​
Coach and develop team members, helping them grow their skills and careers​
Build long-term client relationships, shape proposals and contribute to business development​
Help build the Sofia EVC team and its AI-Enabled Operations offering, including proposition development, recruitment and capability development​
Your skills and experience
We are looking for an experienced leader with typically 7+ years of relevant experience who enjoys building client relationships, developing teams and delivering lasting results for clients.​
A track record of leading operational excellence, operational transformation or AI and automation-enabled operations programmes that delivered quantified benefits​