Developer (IVR, Application Integration & Microsoft AI Stack)

This is for PAN India
Developer (IVR, Application Integration & Microsoft AI Stack)Key ResponsibilitiesIVR / Conversational AI DevelopmentConfigure and develop IVR/IVA conversation flows using Microsoft Copilot Studio.Build intents, entities, topics, menu-driven dialogues, and multilingual conversation journeys.Configure customer authentication, intent routing, escalation, and fallback handling.Implement bot-to-agent handoff scenarios for NICE CXOne.Application Integration & ConfigurationConfigure and develop integrations with CRM, ERP, payment, and other enterprise applications.Build and consume REST/SOAP APIs through Azure API Management.Develop Azure Functions and Power Automate workflows for backend interactions.Configure API security, error handling, logging, retry mechanisms, and monitoring.Perform application configuration, data mapping, and integration testing activities.Microsoft AI & Automation DevelopmentConfigure AI capabilities within Microsoft Copilot Studio.Implement intent recognition, entity extraction, multilingual support, and contextual conversation management.Integrate Azure AI services such as Speech-to-Text and Text-to-Speech where required.Support AI-driven customer experience optimization and conversational accuracy improvements.Testing & DeploymentPerform unit testing and support SIT, UAT, and end-to-end testing.Troubleshoot integration, bot, and API issues.Support deployments across Dev, Test, UAT, and Production environments.Participate in go-live, hypercare, and production support activities.
Required SkillsCore Technical SkillsMicrosoft Copilot Studio / Power Virtual AgentsIVR / IVA / Conversational AI DevelopmentAzure FunctionsAzure API ManagementPower AutomateREST APIs, JSON, XMLMicrosoft Teams IntegrationNICE CXOne Integration (preferred)Azure DevOps and CI/CDApplication Integration SkillsEnterprise Application IntegrationAPI Development and ConsumptionData Mapping & TransformationOAuth, API Security, HTTPS/TLSError Handling & MonitoringAI & Microsoft Stack SkillsMicrosoft Copilot EcosystemAzure AI Speech ServicesIntent Classification & Entity ExtractionConversational AI DesignAI-Assisted Automation Solutions

Work arrangement
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