CSR

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated and detail-oriented Customer Service Representative to join our Contract Logistics team. In this role, you will be responsible for coordinating end-to-end order fulfillment and shipment logistics while maintaining exceptional customer relationships and accurate operational reporting. You will serve as the primary liaison between customers and warehouse operations to ensure all customer expectations and service level agreements are met seamlessly.
What You’ll Do (Responsibilities)
In this role, you will:
Manage Order Fulfillment and Logistics: Coordinate all inbound and outbound account activities, schedule shipments and equipment, verify receiving/shipping documentation, and oversee inventory data entry to ensure accurate product movement and on-time delivery.
Drive Customer Relationship Management: Act as the direct liaison between customers and warehouse operations, handling all inquiries, resolving complaints, confirming orders, and providing regular updates on shipping schedules and inventory availability.
Optimize Operational and Quality Standards: Prepare and present monthly KPI reports, train team members on Standard Operating Procedures (SOPs), and collaborate with warehouse leadership to maintain quality compliance and workforce productivity.
Facilitate Cross-Departmental Coordination: Partner with internal departments and transport teams to expedite urgent requests, resolve operational challenges, and ensure all customer requirements are closed within established timelines.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
A Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field, alongside relevant operational experience in customer service or warehousing.
Practical knowledge of Contract Logistics, GCC import and export customs regulations, and local market service requirements.
Technical proficiency in MS Office applications (especially Excel and Outlook) and hands-on experience with SAP WMS or similar ERP systems.
Excellent verbal and written English communication skills, strong mathematical ability for inventory reconciliation, and a proactive, problem-solving mindset in a fast-paced environment.
What We Offer (Benefits)
Competitive compensation and benefits aligned with experience.
Opportunities for continuous learning and professional growth.
Category: Operations Group