Sales Service Representative I

Job Summary
Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.
Job Summary
Are you ready to take your skills to the next level, to become a future talent and receive a valuable development opportunity for a recent graduate.
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.
We are seeking a talented CSR to play a key role in supporting our commercial activities and ensuring an outstanding customer experience. You will work closely with customers, Account Managers, Supply Chain, and cross-functional teams to deliver efficient, accurate, and timely support. This is exciting opportunity is based in Had Souhalem, Morocco!
Where You’ll Make a Difference
Excellent organizational and project coordination skills
Strong ability to manage multiple priorities and work effectively under pressure
A proactive, customer-centric mindset with exceptional attention to detail
Experience working with cross-functional and multicultural teams
Strong relationship-building and stakeholder management skills
Customer-facing experience, preferably in a B2B environment
Positive attitude with a solution-oriented approach
Ability to resolve issues constructively and collaboratively
High energy level and a "can-do" mindset
Knowledge of West African markets
Experience supporting commercial teams serving international customers
Exposure to the ingredients, flavors, fragrances, FMCG, or related industries is an advantage
What Makes You the Right Fit
3–5 years of experience in commercial support, customer service, sales support, logistics, or supply chain in an international environment
Bachelor's degree from a reputable university
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Experience with SAP and/or Salesforce (SFDC) preferred
Strong systems aptitude and ability to learn new tools quickly
Fluent in Arabic and English
French proficiency (minimum B-level writing and reading)
How Would You Stand Out?
Excellent written and verbal communication skills
High level of accuracy and organizational agility
Ability to work independently and take ownership
Team-oriented mindset
Integrity, accountability, and professionalism
Personal & Interpersonal Skills
Strong adaptability in a fast-paced environment
Why Choose Us?
Professional onboarding process
Flexibility, agility in approach to project execution
Ability to work with multiple disciplines in a dynamic, global environment
Training opportunities
Learning and development programs from day one
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more