Customer Service Representative

Job Summary
Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select Are you passionate about delivering exceptional customer experience while ensuring seamless order fulfilment across global markets?
In this role, you will be responsible for managing customer orders, inquiries, and complaints across both domestic and export markets. Acting as a key point of contact, you will build and maintain strong relationships with customers and sales teams while ensuring smooth communication and timely resolution of issues. You will oversee the end-to-end Order-to-Cash process, ensuring accurate order processing, on-time delivery, and proactive follow-up. Success in this role requires strong analytical skills, sound judgment, and a customer-focused mindset, combined with solid knowledge of products, processes, and cross-functional collaboration. This role is based on-site in Brabrand with an option to work max. 2 days per week from home. Be part of a collaborative, customer-focused, and high-performing team where together we can achieve greatness and make a real impact. Your potential is our inspiration! IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Where You’ll Make a Difference
Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders
Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution
Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution
Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders
Proactively follow up on order fulfilment status, identifying and resolving potential delays
Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations
Build and maintain strong relationships with assigned customers and internal sales teams
Apply product, process, and customer knowledge to provide tailored support and solutions
Identify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharing
Ensure compliance with internal policies, export regulations, and customer-specific requirements
What Makes You the Right Fit
Experience in customer service, order management, or supply chain operations (B2B environment preferred)
Strong understanding of Order-to-Cash processes, including order entry, fulfilment, and invoicing
Excellent communication skills with the ability to manage customer relationships professionally and effectively
High level of attention to detail and accuracy in transactional work
Strong problem-solving skills with the ability to manage multiple priorities and resolve issues proactively
Ability to collaborate across functions and cultures and work effectively in a matrix organization
Being a teamplayer
Customer-centric mindset with a proactive and solution-oriented approach
Experience with working with ERP systems (e.g., SAP, Workday) is an advantage
Fluency in English and Danish; additional languages are a plus
How Would You Stand Out?
Experience with managing export orders and understanding international trade requirements
Proven track record of driving process improvements or automation initiatives
Confidence in handling complex customer situations with professionalism and empathy
Why Choose Us?
Be part of a global organization with strong values and a commitment to sustainability
Opportunity to work in a dynamic, international environment with diverse stakeholders
Continuous learning and development opportunities to grow your career
Collaborative and inclusive culture where your contributions matter
Competitive compensation and benefits package
Flexible working arrangements supporting work-life balance
Interested? Please submit your application and CV to us! We review applications on an ongoing basis and may invite the most suitable candidates to interviews during the application period. As we will close the posting early as soon as we find the right candidate, we encourage you to apply as soon as possible.
Please note that all applications must be submitted exclusively through our Workday recruitment system.
For your awareness, IFF has announced its intention to sell its Food Ingredients business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredients business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredients business unit and has been identified to transition to CVC Capital Partners.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more