Environmental Service Center Supervisor, Eurofins Drinking Water and Wastewater Northeast, Parsippany NJ

Eurofins Environment Testing in Parsippany NJ is looking for a full-time Service Center Supervisor. The hours are Monday-Friday 8am-5pm plus overtime as needed. Compensation is $23-26/hour (Depends on Experience). Must live a commutable distance to Parsippany NJ.
The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of supervising the Service Center facility, supervising service center couriers, samplers and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing America and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing America and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.
Essential Duties and Responsibilities:
Local area primary client representative for service center location.
Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
Ensures client complaints are handled professionally and resolved in a timely manner.
Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
Works closely with laboratory management in laboratory capacity loading decisions.
Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
Provides general sales support to Account Executives for business development activities started in the field.
Orders supplies (bottles, coolers, etc.) for the service center
Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients’ needs.
Builds local relationships with clients and regulatory agencies.
Visits clients on own or with local sales staff.
Provides courier services as needed to support local client needs
Supervises a geographically dispersed team
Perform other duties as assigned
Basic Minimum Qualifications:
High School Diploma Required
Field Services experience preferred
Prior supervisory experience required
Experience working directly with customers, serving as a trusted point of contact, resolving concerns, and representing the company in a professional manner.
A valid state issued driver’s license to drive company vehicles is required as an employee with driving responsibilities. Clean driving record to drive company vehicle.
Ability to lift up to 50 pounds. Samples will be in coolers packed in ice.
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
Authorization to work in the United States indefinitely without restriction or sponsorship
Preferred Ability and Skills:
Professional, knowledgeable, confident, and friendly demeanor
Customer service experience
Excellent written and verbal communication skills.
Must be detail oriented with the ability to speak, read, and write English fluently
Must have the ability to follow complex instructions
Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
Ability to handle multiple details and changing priorities
Ability to read maps and follow directions
Ability to operate a motor vehicle
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude

Employment type
Full-time

Work arrangement
No