Liaison Quality Engineer

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Role Overview
The Liaison Quality Engineer supports quality performance at the site and network level by managing customer-related quality issues, strengthening corrective and preventive action processes, and driving practical improvement actions. This role is hands-on, cross-functional, and focused on protecting product quality, responding to quality alerts, and improving the way issues are handled from first notice through closure.
What you will do
Ensure quality systems are implemented and maintained at the site and network level.
Partner with internal and external stakeholders on corrective and preventive actions for customer complaints and quality alerts.
Represent customer needs and concerns to plant management and provide liaison support between customers and plant/division teams.
Identify quality operational gaps and execute improvement strategies.
Develop quality control procedures and support inspection of incoming shipments.
Maintain corrective action systems for internal and external suppliers, including root cause analysis and 8D problem solving.
Respond to quality notification alerts and coordinate containment, rework, and physical disposition of non-conforming product.
Participate in Kaizen events and continuous-improvement activities.
How you will do it
Take ownership of quality outcomes by responding quickly to issues, documenting actions clearly, and following through until containment and corrective actions are complete.
Stay close to the work and the customer by listening to plant, supplier, and customer feedback and turning it into practical actions that remove obstacles and protect delivery.
Use fact-based problem solving and continuous improvement to drive root cause analysis, 8D discipline, Kaizen actions, and measurable follow-up.
Win as one team by building trust across customer, plant, engineering, and supply chain partners and keeping communication open and respectful.
What are we looking for
Bachelor's degree in Engineering or a related discipline, or an equivalent combination of education and experience.
Experience working in quality, manufacturing, supplier quality, or a related technical environment.
Working knowledge of CAPA, root cause analysis, 8D, and quality alert processes.
Ability to communicate effectively with customers, plant leadership, engineering, and suppliers.
Strong analytical, documentation, and problem-solving skills.
Ability to prioritize issues, manage follow-up, and drive actions to closure in a fast-paced environment.
Nice to Have
Experience with Kaizen events, supplier corrective action systems, or quality improvement initiatives.
Exposure to incoming inspection, non-conforming product disposition, or plant quality audits.
Experience supporting warranty-related or cost-of-poor-quality reduction activities.
What do we offer?
Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.