Supervisor, FT Rides Park Operations

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
As Full Time Rides Supervisor at Sesame Place, you’ll oversee Rides operations, staffing and training to ensure memorable and positive experiences for both our Guests and Ambassadors You will:
Coordinate and implement all aspects of the company department trainings & certifications including Rides Policy & OJT
Ensure compliance with all Sea World standards, policies, and procedures
Work with the Rides Manager to monitor department hiring needs to ensure adequate staffing levels are met
Partner with the scheduling team to maintain and edit schedules to meet business needs
Complete ambassador in-park auditing for safety, guest service, and ensuring SOP compliance
Lead and develop part-time Rides leadership
Participate in Department and Park Duty Manager shifts
Perform other duties as assigned
What it takes to succeed:
At least 18 years of age
Must have at least two (2) years of Park Operations leadership experience
A valid driver’s license
Ability to complete provided CPR/AED training/certification
Strong interpersonal skills and experience working with diverse cultures and backgrounds are a plus
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Proficient in Microsoft Office Suite with high aptitude for computer software systems
A passion for customer service
Excellent multi-tasking and time management skills
Active listener with the ability to anticipate guests’ needs
Flexibility to perform varied duties
What else is important:
Be able to lift, push, pull and/or carry up to 50 lbs.
Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
Able to complete provided CPR/AED training/certification
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard
Comfortable speaking in front of large groups of guests and team members
Able to remain calm and professional during challenging situations
Able to work in all weather conditions and temperature extremes
Perform cleaning duties; including use of cleaning chemicals and using the proper PPE
Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Be flexible in work locations as placement will depend on business needs and career development opportunities
The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.