Engagement Manager (MES Pharma)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Location Details
Location is Gurabo 00778, Puerto Rico - Onsite role
About the job you are considering
The Engagement Manager is responsible for the end-to-end management of projects and strategic accounts within the Life Sciences & Pharmaceutical industry, ensuring delivery excellence, customer satisfaction, regulatory compliance, and business growth.
The role combines expertise in Project Management, Digital Manufacturing, MES Delivery, and Business Development, supporting clients throughout their digital transformation journey with a strong focus on Manufacturing Execution Systems (MES), Pharma 4.0, and Smart Manufacturing initiatives.
The Engagement Manager acts as a trusted advisor to the client and as an internal leader, ensuring the achievement of business objectives, quality standards, compliance requirements, and profitability targets.
Your Role:
Delivery Leadership
Manage complex programs and projects, ensuring compliance with timelines, budgets, quality standards, and contractual commitments.
Coordinate multidisciplinary national and international teams comprising Project Managers, MES Consultants, Solution Architects, Validation Specialists, and Business Analysts.
Ensure the application of Capgemini delivery methodologies and Project Management best practices.
Govern risks, dependencies, escalations, and mitigation plans.
Drive customer satisfaction through effective, value-oriented delivery.
MES Pharma Delivery
Lead MES implementation, upgrade, and global rollout initiatives within regulated pharmaceutical manufacturing environments.
Support clients in defining their Digital Manufacturing roadmap.
Ensure MES solutions are aligned with manufacturing processes and business requirements.
Coordinate activities including Assessment and Business Analysis, Solution Design, Configuration & Deployment, Testing, Validation, Hypercare and Continuous Improvement
Quality & Compliance Governance
Ensure compliance with pharmaceutical regulations and quality requirements throughout the entire project lifecycle.
Ensure adherence to GMP/GxP, FDA 21 CFR Part 11, EU GMP Annex 11, Data Integrity (ALCOA+), GAMP 5, Computer System Validation (CSV), Computer Software Assurance (CSA), Collaborate with Quality Assurance, Validation, and Regulatory Affairs teams to ensure full compliance of implemented solutions, Support internal and external audits.
Client Relationship Management
Build and maintain long-term relationships with managerial and executive-level stakeholders.
Act as the primary point of contact for Manufacturing Directors, Plant Managers, Manufacturing IT Managers, Digital Manufacturing Leaders, QA Managers, Operations Directors, Understand clients’ strategic priorities and translate them into actionable initiatives, Manage escalations and critical situations while ensuring high levels of customer satisfaction.
Financial Management
Ensure achievement of engagement financial targets.
Manage Revenue, Profitability, Forecasting, Budgets, Resource Utilization, Continuously monitor project and program profitability.
Ensure proper financial governance across all engagements.
Business Development
Identify growth opportunities within assigned accounts.
Support activities such as:
Pre-sales , Proposal Management, Bid Management, Solution Shaping, Promote services and solutions related to Manufacturing Execution Systems (MES), Smart Factory, Pharma 4.0, Manufacturing Intelligence, Advanced Analytics, Industrial IoT
Collaborate with Account Executives, Sales Teams, and Practice Leaders to expand customer accounts and drive business growth.
People Management
Lead, motivate, and develop multidisciplinary teams.
Support recruitment and talent development initiatives.
Conduct performance reviews and support career development plans.
Foster a culture of excellence, innovation, accountability, and collaboration.
Required Skills and Experience:
Project Management
Proven experience in managing complex projects and programs. Strong governance capabilities for international, multi-vendor initiatives.
Experience managing executive-level stakeholders and Solid knowledge of leading Project and Program Management frameworks and methodologies.
MES Pharma Expertise
Proven experience in delivering MES projects and programs within Life Sciences organizations.
Knowledge of Electronic Batch Record (EBR), Batch Review by Exception (RBE), Recipe Management, Dispensing & Weighing, Genealogy & Traceability, Material Management, Digital Work Instructions, Equipment Integration, Shop Floor Control, Electronic Logbooks, Quality-by-Design Manufacturing
Technical Skills
Experience with one or more of the following platforms:
Siemens Opcenter Execution Pharma (Camstar), Werum PAS-X / Körber PAS-X, Rockwell, harmaSuite, Critical Manufacturing MES, AVEVA MES
Knowledge of integrations with:
SAP ECC / SAP S/4HANA, SAP ATTP, LIMS, WMS, Data Historians, SCADA, PLCs
Knowledge of industry standards including:
ISA-95 , ISA-88, GAMP 5, Pharma 4.0
The base compensation range for this role in the posted location is $73,150 - $192,850 / year.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agree