Senior Program Manager For Canada Opportunities

Company Description Esse India is a New Delhi–based immigration consultancy that supports individuals and families seeking opportunities abroad, with a focus on destinations such as Canada, Australia, Germany, Austria, and Hong Kong, subject to current service offerings. The team provides guidance on immigration pathways, eligibility criteria, documentation, and end-to-end application processes. Esse India emphasizes clear communication, personalized advice, and transparent service practices to help clients make informed decisions. The company regularly shares immigration updates, visa information, application guidance, and news through its website and digital channels to keep clients well informed.
Role Description The Senior Program Manager for Canada Opportunities is a full-time, on-site role based in Canada. This role oversees end-to-end Canada-focused immigration programs, including designing service offerings, managing client engagement, and ensuring high-quality advisory and documentation support. The Senior Program Manager leads a team of consultants, sets program targets, monitors application pipelines, and maintains compliance with relevant Canadian immigration policies and regulations. Day-to-day responsibilities include conducting detailed eligibility assessments, reviewing case files, coordinating with internal operations and external partners, and resolving complex client queries. The role also involves improving processes, training team members, contributing to marketing initiatives related to Canada programs, and providing strategic input on new service opportunities.
Qualifications
Demonstrated expertise in Canadian immigration pathways, policies, and application procedures, including study, work, and permanent residence programs.
Strong program and project management skills, with experience in planning, execution, performance tracking, and process improvement.
Advanced client advisory and relationship management capabilities, including needs assessment, expectation setting, and issue resolution.
Leadership experience in managing and mentoring teams, allocating workloads, and driving accountability toward service and performance goals.
Excellent verbal and written communication skills, with the ability to explain complex immigration information in a clear, accessible manner.
Sound analytical and decision-making skills, including attention to detail in documentation review and risk assessment.
Proficiency with office productivity tools, CRM or case management systems, and basic data reporting for program monitoring.
Bachelor’s degree or higher in a relevant field such as law, international relations, business, or social sciences; formal immigration or counseling certifications are an advantage.
Previous experience in immigration consulting, international education, global mobility, or a related professional services environment is highly beneficial.

Work arrangement
No