Temporary | IT Support Assistant

Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a IT Support Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.
You are
Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions
Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
Inspired - Driven to professionally develop, learn, and grow
A typical day could include some or all of:
Scheduling and meeting with end-users who have technical needs
Configuring computers with software, printers, and other specifications for users
Supporting our faculty within the classroom environment for their technical challenges
Helping to maintain an up-to-date inventory of computer systems
Documenting the intake and return of computers
Extending fundamental troubleshooting and assistance for technical questions as appropriate
Escalating challenges to higher tiers of support when necessary
Skillfully updating ServiceNow records
Participating in self-led professional development
Minimum
Ability to work and learn independently
Collaborate and problem-solve independently and with a team
Good communication skills, written and verbal
Customer service experience and a mindset to provide outstanding service
Preferred
Familiarity with Windows 11
Familiarity with macOS and iOS
Outstanding customer service skills
Experience with office tools, including spreadsheets
Good organizational and personal productivity practices

Employment type
Contract

Work arrangement
No