Inside Sales - Millwork

Join Fargo Glass & Paint as an Inside Sales & become an Employee Owner!
Summary: Receive, investigate and respond to all customer inquiries regarding shipments, products, and customer concerns. Complete assigned outbound sales calls. Input/upload orders and relative data into our company ERP system.
Role and Responsibilities include the following. Other duties may be assigned to meet business needs.
Handle customer concerns in a professional manner
Communicate with customers concerning orders, returns, shipments and products
Call customers to advise shipments delay and/or information necessary to process orders
Manage and maintain open customer orders and customer profile information
Process warranty and return claims as needed
Initiate sale of existing and new products as well as additional services offered
Share customer feedback with manager
May recommend alternative products based on cost, availability, or specifications
Provide additional support such as maintaining literature and promotional materials, billing on directs, and ordering displays, possible product procurement responsibilities, etc.
Plans and paces own work efficiency to meet daily, weekly, customer, or team related productivity goals. Will periodically review and revise the approved goals. Effectively uses customer service to promote greater product penetration and higher service levels
Partners with our Safety Department and Operations Leadership to promote and ensure a safe work environment and ensure all safety precautions are met
Support walk-in customers with product selection and orders
Attend on and off-premises business-related functions such as company product shows, dealer/contractor meetings, association events, training sessions, mill tours, etc.
Other duties may be assigned to meet business needs
Prompt and reliable attendance
Education Requirements: Position requires a High School diploma or GED; prefers an associate’s degree in business, sales, or related field, two or more years of experience or training; or equivalent combination of education and experience.
Qualifications: The individual must be a strong team player with excellent interpersonal skills, strong written and oral communication skills as well as proven customer service. Must be detail oriented with strong organizational, negotiating and problem-solving skills. Must be able to work under minimal supervision, manage multiple tasks and interact with others in a professional manner. Individual must be able to have experience in supporting and facilitating the sales process. Must have proficient computer and Microsoft Office skills. Knowledge of the Building/Construction Industry a plus
Fargo Glass & Paint has a competitive benefits package which includes but is not limited to:
BCBS Health Insurance Options (Free Single Options), Dental, and Vision Benefits
HSA, FSA, & Dependent Care ($1,000 HSA Contribution)
Accident, Critical Illness, Hospital Indemnity
Disability Benefits
Life Insurance
Employee Stock Ownership Program
Employee Assistance Program
Paid Holidays
Paid Time Off
Fargo Glass & Paint is an equal opportunity employer and drug-free workplace. We participate in E-Verify.

Employment type
Full Time Regular - Non-Union

Work arrangement
No