Delivery Operations Coordinator - IT Consulting

Twelve IT consultants and growing. Three regions. One person who keeps the operations running and the people behind them supported.
That’s this role.
Our consultants in Egypt, Saudi Arabia and APAC deliver complex technology projects for global clients. Behind each of them there needs to be someone who keeps the practical side running and who knows the person well enough to notice when something is off. As our Delivery Operations Coordinator, that’s you. You run the team day to day with minimal input from your manager.
What you’ll own
The team. You lead and mentor 12 consultants through regular 1:1s, honest feedback and development goals, and you flag early when someone may be thinking of leaving.
Onboarding. You greet each new joiner, sort their access and paperwork, and stay close through their first weeks.
Employer of Record relationship. You work with our EOR on contracts, onboarding documents, work permits, PTO and payroll queries, and you resolve issues before they grow.
Visas and Ajeer sponsorship. You keep every consultant’s documents valid and compliant, and you handle embassy and visa calls.
Leave and certifications. You track leave balances and certification renewals, and you encourage people to actually take their time off.
Renewals. You monitor upcoming contract renewals, contribute to pricing and cost modelling, and carry each renewal through to completion.
Time and expenses. You approve timesheets and expenses in Productive and handle client reimbursement invoicing.
Delivery and relationships. You build a regular working relationship with our Dubai-based regional project manager, support some account management, and follow every escalation until it is resolved.
Team culture. You organise quarterly team meetups in Cairo and help a distributed team feel connected.
Requirements
What we need from you
Experience managing and mentoring a dispersed team in the IT industry
A track record of running performance reviews and development plans
Hands-on experience working with EORs
Solid grounding in HR administration and documentation
Strong organisation, and the ability to juggle several priorities without dropping any
A problem-solver’s instinct: you resolve things quickly and own them until they’re closed
Fluent Arabic and English
Benefits
What you’ll get from us
A role with real ownership, and a direct line to the Consultant Engagement Lead
Regular exposure to a global business operating in 50+ countries
A team that invests in your growth
Competitive Salary
Health Insurance

Work arrangement
No