Reconstruction Project Coordinator - Reno, NV

Title: Project Coordinator
Location: Reno, NV
Join our team as a Project Coordinator and be part of a company that helps people when they need it most. In this role, you’ll support residential and commercial customers who have experienced property damage from water, fire, mold, or other unexpected events. You’ll help guide customers through the restoration process with professionalism, empathy, and clear communication. We’re looking for reliable, hardworking individuals who are passionate about helping others and take pride in making a meaningful impact.
Key Responsibilities
Provide administrative support to Project Managers and help manage projects from start to finish
Maintain accurate and complete job files, documentation, and data in company systems
Communicate regularly with customers, insurance adjusters, and internal teams to provide updates and support
Monitor and respond to emails, calls, and system communications, ensuring timely follow-up and documentation
Ensure compliance with company standards, program requirements, and service level agreements
Track job progress, schedules, and status updates, keeping all stakeholders informed
Assist with project setup, documentation review, invoicing, and project closeout
Support collections and coordinate with accounting, customers, and insurance carriers as needed
Serve as a point of contact for customers and partners, providing professional and empathetic service
Assist with intake calls, vendor coordination, and general office support as needed
Participate in team meetings, audits, and performance tracking
Support team workload during busy periods, including occasional after-hours assistance
The Ideal Candidate
Thrives in a fast-paced environment and stays organized
Strong attention to detail with a proactive, problem-solving mindset
Excellent communication skills with the ability to work with multiple stakeholders
Customer-focused with a compassionate, service-oriented approach
Takes ownership of tasks and follows through to completion
Able to work both independently and as part of a team
Qualifications
High school diploma or equivalent required
Ability to pass a criminal background check
1 – 2+ years of experience in an administrative, coordination, or customer service role preferred
Highly organized with strong attention to detail and problem-solving skills
Able to manage multiple tasks and priorities in a fast-paced environment
Strong verbal and written communication skills
Comfortable using Microsoft Office and general computer systems
Benefits
3 weeks of paid time off
7 company-paid holidays
401(k) with company match
Medical, dental, vision, life, supplemental, and disability insurance offered

Employment type
Full-Time

Work arrangement
No