Reception & Customer Support Assistant

Outsourcing Advantage is seeking a Reception & Customer Support Assistant who will play a vital role in ensuring smooth communication between our clients and internal teams. Your attention to detail and organizational skills will directly impact the quality of service we deliver.
Key responsibilities include:
Answer incoming calls, transfer to appropriate staff, and take clear messages, ensuring timely follow-up.
Email customers proof of delivery (POD) and confirm receipt.
Verify delivery documents are accurate and properly attached.
Prepare and update spreadsheets for scheduled deliveries.
Enter and maintain accurate records, including dates, customer details, and delivery status.
Requirements
Required Qualifications:
Basic proficiency with Excel or similar spreadsheet tools for data entry and updates
Experience handling customer communications via phone and email
Ability to accurately enter and maintain records such as dates, customer details, and delivery status
Bilingual in English and Spanish, with a C1 level
Authorization to work in the Dominican Republic
Strong attention to detail
Ability to follow instructions and work independently
Benefits
Opportunity to work on diverse and exciting projects.
Supportive and collaborative work environment.
Weekly payments.
Weekly Incentives based on performance
Weekends off.
Hiring Bonus
Growth Opportunities
Referral Bonus
National holidays pay double the hourly rate
US Holidays Off when applicable
Best work environment in Santiago
Morning shift available.
Back-office positions

Work arrangement
No