Concierge

Department:
09121 AMG DesPlaines 77 Rand Rd - Building Operations
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday - Friday 830-5
Pay Range:
$18.85 - $28.30
Major Responsibilities:
Successfully manage the first and last impressions of the facility
Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
Answer telephone and make calls to department, units and outside organizations as requested
Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
Properly communicate with all departments and transport companies on behalf of patients/visitors
Partner with all hospital staff
Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
Assist in maintaining a smooth traffic flow at the entrances to the facility
Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
Physically assist patients in/out of vehicles
When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions
Licensure, Registration and/or Certification Required:
None Required.
Education Required:
High School Diploma or GED
Years of Experience:
Typically requires 2 years in customer service facing role.
Knowledge, Skills & Abilities Required:
Life support training courses may be required dependent on department discretion
Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
Intermediate computer skills (prior Epic experience is a plus)
Must be extremely accurate in a fast paced environment
Ability to manage multiple demands and priorities
Demonstrated ability to work as part of a team, independently and collaboratively
Physical Requirements and Working Conditions:
Ability to stand and walk throughout work area approximately 95% of the workday
Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday
Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting
Ability to tolerate minimal exposures of odors from auto emissions/gasoline
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
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