Security Supervisor-2

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.
Job Description Summary:
Summary:
As a Security Supervisor Armed, you serve as a key leader in maintaining the safety and integrity of our property, guests, and team members. You are responsible for implementing approved security procedures while leading, training, scheduling, and evaluating your team of Security Officers. Your leadership ensures that daily operations run smoothly and that all safety protocols are consistently enforced. By supervising and coordinating activities on your assigned shift, you uphold the highest standards of protection, professionalism, and guest service-helping to maintain a safe, secure, and welcoming environment for everyone on property.
Job Description:
Essential Functions and Responsibilities:
Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
Patrol casino and hotel premises to ensure the safety of guests, team members, and assets
Guard all transfers of money and tokens on the casino floor including chip fills and credits
Escort armored car personnel around the property and secure high-risk operational areas
Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity
Preserve scenes of criminal activity for investigation by law enforcement or internal teams
Complete detailed and timely incident and patrol reports
Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
Perform other duties as assigned.
Qualifications
2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
Ability to lead and guide team members in a fast-paced or customer-facing environment
Strong interpersonal and communication skills to support training, feedback, and conflict resolution
Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
Flexible and adaptable to changing operational needs and shift schedules
Committed to upholding a safe, respectful, and inclusive work environment
Basic understanding of department KPIs, labor management, or guest service standards
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Familiarity with incident reporting software programs preferred
Requirements
This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
At least 21 years of age
High School Diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness Card (if required by jurisdiction)
Nevada Gaming Registration
Drivers License
10 Year DMV History Report
Concealed Carry Weapon Permit
Physical Requirements
Occasionally push/pull up to 75lbs
Occasionally lift and/or carry up to 75lbs at floor, knee, waist, chest, and above head levels
Occasionally squat, kneel, reach, bend, twist
Occasionally sit and work at a desk or computer
Frequently standing and walking
Occasionally run as situations dictate
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Outdoor
Smoky
Noisy
Bright flashing lights
Extreme Heights
Extreme hot & cold temperatures
Slippery surfaces
Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Candidates selected for armed positions must successfully complete all required pre-employment screening processes, which shall include but are not limited to:
A comprehensive background investigation;
Drug and/or alcohol screening;
Psychological evaluation and fitness-for-duty assessment; and
Firearms qualification and licensing requirements, where applicable
In addition, candidates may be required to satisfy other regulatory, gaming, company, licensing, or law enforcement requirements that may be imposed as a condition of performing armed security duties.
Employment in an armed position is contingent upon successfully meeting and maintaining all qualifications required to perform the duties of an armed security role safely and effectively.
Candidates who do not successfully pass the psychological evaluation and fitness-for-duty assessment, but meet all other applicable hiring requirements, may be considered for an unarmed position. Placement in an unarmed role is not guaranteed and remains subject to hiring needs and all applicable hiring requirements.
Ready to make your next move the right one?
If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.