Operations Manager - Product Data and Creative Design

About the Role
We are seeking a Product Data & Creatives Manager to lead a high-performing team supporting product data management, creative design, industrial design, and product management functions. Based in the Philippines, this role reports to the Site Director and maintains dotted-line accountability to key functional partners.
The successful candidate will oversee a team of creative and industrial designers, product data analysts, and product management associates, driving operational excellence, team development, customer experience, and transparent communication across the organization.
This role plays a critical part in supporting both new and legacy product creation, while building strong relationships with sales, supply chain, engineering, product, and other cross-functional stakeholders. The ideal candidate is proactive, customer-focused, and experienced in product development, engineering, creative design, and team leadership within a global environment.
Work Schedule: This position requires working night shifts to support a US-based leadership team.
Key Responsibilities
Product Data Management
System Administration
Serve as the escalation point for Product Lifecycle Management (PLM) system issues managed by the team.
Utilize PLM systems to efficiently manage, store, and maintain product data.
Leverage data analytics tools to generate actionable insights.
Implement and maximize automation tools to improve efficiency, accuracy, and productivity.
Manage end-to-end finished product setup, including:
Creation and maintenance of Finished Goods
Multi-level Bills of Materials (BOMs) including components, sub-assemblies, and packaging
Product revisions and effective dates
Data management within PLM and ERP systems
Process Management
Ensure data quality through robust procedures that maintain accuracy, consistency, and reliability.
Streamline workflows to improve efficiency and reduce bottlenecks.
Maintain comprehensive process and procedural documentation to support consistency and compliance.
Oversee product lifecycle and release governance activities, including:
Pre-release reviews
Data completeness checks
Coordination of final product release to manufacturing
Reporting & Analytics
Establish and maintain Key Performance Indicators (KPIs) to measure team productivity and effectiveness.
Generate regular reports on data quality, system performance, and team output.
Continuously evaluate and improve processes, tools, and performance metrics to drive operational excellence and ongoing improvement.
Creative Design
Artwork Renders
Ensure render requests are completed accurately, consistently, and delivered on schedule.
Packaging Artwork
Oversee packaging design creation and preflight materials to ensure accuracy, quality, and timely delivery.
Regulatory Artwork Requests
Manage the timely execution and delivery of regulatory artwork requests, including:
Base artworks
Care and use labels for soft goods
Logo alignment requests
Regional Support
Ensure timely completion and delivery of artwork requests supporting regional marketing initiatives, asset management, and related activities.
Ad Hoc Creative Requests
Manage and deliver a variety of creative requests with artistic and creative solutions while meeting project timelines.
Management & Leadership
Data-Driven Decision Making
Analyze performance metrics and operational data to identify trends, improvement opportunities, and recommended solutions.
Make informed recommendations based on data-backed insights.
Cross-Functional Collaboration
Partner closely with customer service, product, operations, and other business teams to develop and implement process improvements.
Project Coordination
Assist in managing project timelines, resources, and deliverables related to process optimization, tool enhancements, and service improvement initiatives.
Project Documentation
Maintain project plans, schedules, and documentation to ensure visibility, accountability, and alignment across stakeholders.
Risk & Issue Management
Identify potential project risks and challenges.
Collaborate with relevant teams to develop mitigation plans and drive issue resolution.
Project Reporting
Track project progress against KPIs, budgets, and timelines.
Provide regular status updates and reports to stakeholders.
Requirements
Qualifications
Minimum of 5 years of experience managing and working with international clients in engineering and industrial design.
Strong expertise in product data management, engineering development, product development, and creative design.
Proven experience with PLM and ERP systems, including product setup, BOM management, revisions, and release processes.
Strong understanding of product lifecycle management and release governance.
Experience leading and developing high-performing teams.
Strong analytical, project management, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Customer-centric mindset with the ability to build strong internal and external relationships.
Comfortable working night shifts to support US-based stakeholders.
This is an excellent opportunity for a leader who is passionate about combining product data excellence, creative execution, process improvement, and team leadership to support innovative product development on a global scale.
Benefits
Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room

Work arrangement
No