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The key details from the original listing.
Description supplied by the original job listing.
Role: Salesforce Commerce Cloud (SFCC) Support Engineer
Experience: 4–8 Years
Location: Chennai / Kolkata
Key Skills: SFCC Implementation, Salesforce Commerce Cloud, Java/J2EE
The ideal candidate should have strong hands-on expertise in Salesforce Commerce Cloud / B2C Commerce, along with good programming knowledge in Java/J2EE and JavaScript. The role involves application support, troubleshooting production issues, implementing enhancements, managing integrations, and ensuring the stability and performance of SFCC-based commerce platforms.
Key Responsibilities
Support and maintain enterprise eCommerce solutions built on Salesforce Commerce Cloud (SFCC/B2C Commerce).
Work on SFCC implementation, customization, enhancements, and production support.
Troubleshoot and resolve application, integration, and production issues within agreed SLAs.
Develop and maintain SFCC components including SFRA, controllers, models, ISML templates, services, and jobs.
Support integrations between SFCC and external enterprise applications through APIs, OCAPI, and web services.
Work on eCommerce functionalities such as Product Detail Pages, Product Listing Pages, Cart, Checkout, Orders, Catalogues, Pricing, Promotions, and Customer Data.
Perform RCA for recurring production issues and implement permanent fixes.
Monitor and troubleshoot scheduled jobs, integrations, deployments, and environment-related issues.
Work with SFCC Business Manager for operational and configuration activities.
Collaborate with development, QA, infrastructure, and business teams for issue resolution and application enhancements.
Participate in code reviews, deployments, release activities, and performance optimization.
Must-Have Skills
4–8 years of relevant IT experience
Strong hands-on experience with Salesforce Commerce Cloud (SFCC / B2C Commerce)
Experience in SFCC implementation and application support
Good programming knowledge of Java/J2EE
Experience with SFRA architecture
Hands-on knowledge of JavaScript, Controllers, ISML, and backend development
Experience with API/Web Service integrations
Strong troubleshooting, debugging, and production issue-resolution skills
Good-to-Have Skills
Experience with OCAPI and SFCC Service Framework
Knowledge of SFCC Business Manager
Experience with Jobs Framework and scheduled/batch jobs
Knowledge of integrations with payment gateways, OMS, ERP, or other commerce systems
Experience with Git, Jenkins, ServiceNow, Postman, or similar tools
Knowledge of CI/CD and deployment processes
Salesforce B2C Commerce certification
Work arrangement
No
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