Assistant Manager - CCS (After Market)

Defining the Purpose of the Job:
Purpose
The role holder is expected to focus on delivering exceptional support and service to customers by analysing trends and customer ratings to enhance overall satisfaction. The role holder is responsible for planning, designing and executing customer satisfaction surveys. The role holder is responsible for analysing customer feedback and providing recommendations to improve customer service experience. The role holder is responsible for customer care reviews with regional team, also responsible for CRM process adherence internal and external.
Key stakeholders and their expectations:
Key Stakeholders
List
Key Expectations of Stakeholders
Internal
Lead – After Market CCS
Ensure high-quality service delivery and continuous improvement in customer satisfaction through analytics.
After Market Service Team
Collaborate and provide recommendations and ensure resolution of issues. Ensure to support in IT Business Application
External
Customers
Receive timely, effective, and professional service based on data-driven insights.
Dealer
Efficient coordination for seamless service delivery
Defining Result Outcomes:

Experience
5 - 7 Years

Employment type
White Collar - Confirmed

Work arrangement
No