Customer Quality Coordinator|10-AZT-076

Section A: Job Position:
Job
Position
Deputy Manager – Quality (Customer
Quality Coordinator)
Band
(M1 to M5)
M1-C
BU
/ Function
Operations
Level
(1 to 6)
Reporting to
AGM- Quality (Customer Quality)
Location
India
Jobs Reporting into
Section B: Defining the Purpose of the Job:
Purpose
The
role holder is responsible for managing customer quality requirements,
resolving complaints, and driving continuous improvement initiatives.
Reporting to the Customer Quality in-charge, the role focuses on complaint
handling, warranty cost reduction, and ensuring compliance with quality
standards. The position collaborates with internal teams, regional teams,
suppliers, and customers to enhance product reliability, performance, and
customer satisfaction.
Section C: Key
stakeholders and their expectations:
Key Stakeholders
List
Key
Expectations of Stakeholders
Internal
Manufacturing Team
Ensure defect-free production and resolve quality deviations during
manufacturing.
Supply Chain Team
Work with suppliers to enhance incoming material qualit

Experience
8 - 14 Years

Employment type
White Collar - Confirmed

Work arrangement
No