Avaya, Microsoft Teams and Bright Pattern

Must Have:
 Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.
 Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.
 Working knowledge on Teams and troubleshooting
 Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc.
 Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.
 Configuring VM, Speed dial, abbreviated dialing and bulk administration.
 Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.
 Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.
 Strong knowledge on Multimedia infrastructure, including video conference equipment
 Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.
 Should have good knowledge on Call recording systems including screen capture
. Should have good knowledge on CMS.
 Should have good knowledge on Quality Monitoring system
 Strong knowledge on E1 lines, ISDN, SS7 telecom protocols
 Knowledge on CTI and Enterprise telecom concepts
 Security Audit on enterprise voice and contact center application
 Should be able to generate voice network configurations from Low-level design for complex environments.
 Basic understanding of data networking and connectivity
 Avaya Voice Certification is added advantage.
 Knowledge on UCCE call flow and scripting
 Knowledge on Intelligent routing

Skills
HTML/CSS

Work arrangement
No