Digital Network Coordinator

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!
Mesmerize, a segment of MJH Life Sciences and the leader in patient education digital advertising, is seeking a Digital Network Coordinator to support and oversee the company's digital operations. You will monitor system performance, coordinate installations, troubleshoot network issues, and serve as a key liaison between technical and operations teams to ensure seamless digital campaign execution. This role is for someone who is organized, quick to problem-solve under pressure, and uses AI tools to work more efficiently across monitoring, documentation, and operational support tasks.
What You'll Do
Monitor quality assurance dashboards to ensure Salesforce fields are properly updated and network performance meets established standards
Use AI tools to streamline daily checklist management, summarize system status updates, draft escalation communications, and improve the efficiency of routine digital operations tasks
Troubleshoot and resolve digital network issues independently, escalating unresolved issues to the appropriate technical or operations team member with clear documentation of steps taken
Prioritize tasks effectively and pivot quickly to address emerging challenges without losing momentum on existing workload
Act as a liaison between the technical and operations teams, facilitating clear communication and timely resolution of issues that cross team boundaries
Create and complete daily checklists to maintain quality assurance standards across the digital network
Provide support to the digital operations team during large-scale projects, contributing to execution and follow-through
Participate in weekly and monthly check-ins with leadership to review progress, surface issues, and contribute to goal-setting and continuous improvement
Assist leadership on focused initiatives designed to drive business value and operational efficiency
What Sets You Apart
2 to 4 years of experience in digital operations or a related field, with a track record of managing network monitoring, troubleshooting, and quality assurance responsibilities
An AI-native mindset. You actively use tools such as ChatGPT, Claude, or operations and productivity platforms to manage checklists, draft communications, summarize system performance data, and handle routine coordination tasks more efficiently — and you can speak to the impact
Strong proficiency in Microsoft Office Suite, especially Excel; Salesforce experience preferred
Strong problem-solving skills with the ability to think critically and act decisively under pressure
Excellent organizational skills and attention to detail — nothing in your queue falls through the cracks
Clear and professional communicator, both verbally and in writing, with the ability to coordinate effectively between technical and non-technical stakeholders
Self-motivated, energetic, and adaptable with a collaborative team mindset and the ability to thrive in a fast-paced, deadline-driven environment
Bachelor's degree required
AI Capability Expectation
Candidates should be prepared to discuss how they are currently using AI in their digital operations or coordination work. This includes:
Specific tools in active use and how they support network monitoring, issue documentation, status reporting, or routine operations coordination
Examples of how AI has helped you manage higher volumes of operational tasks, reduce response times, or improve the accuracy and consistency of quality assurance processes
How you use AI to stay organized and on top of competing priorities in a fast-moving digital operations environment
Bonus: examples of AI-assisted workflows or documentation systems that improved digital operations efficiency or issue resolution speed
Compensation Range
$50,000 to $60,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. Compensation will depend on factors including educational background, skills, and professional experience.
Benefits Overview
We are proud to offer a comprehensive benefits package, including:
Hybrid work schedule
Health insurance through Cigna (medical and dental)
Vision coverage through VSP
Pharmacy benefits through OptumRx
FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
401(k) and Roth 401(k) with company match
Pet discount program with PetAssure
Norton LifeLock identity theft protection
Employee Assistance Program through NYLGBS
Fertility benefits through Progyny
Commuter benefits
Company-paid Short-Term and Long-Term Disability
Voluntary Term Life and AD&D Insurance, plus Universal Life options
Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
Discounts and rewards through BenefitHub
Our Operating Standard
We operate with discipline, clarity, and accountability. The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference.
#LI-Hybrid
MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.” This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.

Skills
Excel, Salesforce, Documentation