Recruitment Program Coordinator (Midshift)

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.
Responsibilities
Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
Maintain and update worker assignments to reflect appropriate changes.
Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
Conduct research and analysis to resolve client or supplier inquiries as needed.
Provide program status reports to leadership as required.
Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.
0-2 or more years of staffing and/or MSP experience
Bachelor’s Degree
Excellent analytical and problem-solving skills.
Excellent documentation and follow-up skills.
Strong determination to impact performance
Time Management, self-motivated and perseverance
Excellent customer service skills
Excellent verbal and written communication skills
MS Office/Tools- advanced skills
Must be amenable to midshift schedule and hybrid work setup (office is based in Ortigas Pasig area)

Skills
Customer Support, Onboarding, Documentation

Employment type
Full-time

Work arrangement
Hybrid