Senior Housing Specialist

Senior Housing Specialist
ABOUT US
Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.
What are you passionate about?
At Hope Solutions, our mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services. We envision a community where everyone has a place to call home and the opportunity to live with dignity and reach their full potential. We carry out this mission with integrity, respect, compassion, and humility.
TEAM SNAPSHOT
Our team is made up of passionate, mission-driven individuals dedicated to improving lives through housing, supportive services, and community partnerships. Together, we work to help individuals and families achieve housing stability and self-sufficiency.
We're excited to welcome others who share our mission. Visit our website to learn more about our leadership team and us.
WHO WE ARE LOOKING FOR:
The Senior Housing Specialist is responsible for providing housing search and placement support, home-based case management, and referrals to community resources for homeless families enrolled in the CalWORKs program across Contra Costa County. This role works in close partnership with Employment Specialists and referring CalWORKs case managers from the Employment & Human Services Department (EHSD) to ensure a coordinated, client-centered approach to housing stability and self-sufficiency.
The Senior Housing Specialist provides individualized, flexible support to homeless families to assist them in moving into stable, sustainable housing as quickly as possible. Initial work includes assessing the family's housing needs and potential barriers, collaboratively creating a Housing Stability Plan, and accessing any resources needed to further the goal of becoming or remaining housed. Housing Stability Plans may include subsidy support for a time-limited period. After families are housed, the Housing Specialist will continue to provide services and referrals to community providers as needed to address housing retention barriers.
All housing support services are participant-driven and delivered with a strength-based, trauma-informed approach. Services are delivered in the community and the home at the families' convenience. Subsidy support is designed as short-term assistance to resolve a housing crisis, to offer a flexible level of intensity as needed, and to provide warm hand-offs to other providers if families need further support after becoming stably housed.
Supervisory Responsibility: None
The Senior Housing Specialist may assist the Program Manager with any or all of the following (and is expected to handle at least one bullet per subsection):
Onboarding:
Participating in the hiring process.
Training staff on team-specific Standards of Practice (SOPs), documentation, and paperwork.
Supporting staff in using HMIS/Apricot for data entry, note-taking, and referral tracking.
Providing shadowing opportunities for home visits and fieldwork, and exposing new staff to assessments, intakes, resource connections, follow-ups, exits, and landlord interactions.
Client Intakes and Assessments:
Training and assisting staff (both new hires and those needing guidance) with program-specific paperwork, contract liaison forms, and filing/documentation processes.
Maintaining relationships with contract liaisons and referral sources. Act as the point of contact in the manager's absence and participate in contract liaison meetings.
Data and Reporting:
Reviewing, generating, & customizing reports in HMIS/Apricot to support your/your team’s work.
Monitoring program outcomes using dashboards and reports, addressing key data points such as exits, income changes, flagged items.
Managing and tracking subsidy requests by preparing and submitting them to the manager and collaborating on data reviews.
Participating in quarterly data and finance meetings to align on reporting and outcomes.
Managerial Support and External Representation:
Providing ongoing support to staff, offering guidance and feedback, in small groups and/or team meetings.
Serving as the point of contact when the manager is unavailable, ensuring communication with the director and updating the manager upon their return.
Attending community and external meetings on behalf of Hope Solutions, creating agendas, hosting discussions, and taking detailed notes.
Assist Team members on an as-needed basis with assessing client needs and service planning.
WHAT WILL YOU DO:
Client Support:
Maintain regular contact with clients and conduct home visits based on assessed needs.
Complete psychosocial, life skills, financial, and housing needs assessments; develop plans to secure safe, sustainable housing.
Research housing opportunities, help clients select suitable options, address screening barriers, and prepare verification documents for applications.
Provide housing resources and educate clients on leases, tenant/landlord rights, and responsibilities.
Transport clients to meet prospective landlords, complete applications, and inspect potential units.
Collaborate with clients to develop and monitor individual or family ho

Skills
Onboarding, Data Entry, Documentation

Employment type
Full-Time

Work arrangement
No