[Internal Use Only] Team Rockwell – Front of House Assistant Manager

Please Note:
This position is currently open exclusively to internal Team Members at our Rockwell North and Rockwell South locations. We appreciate your interest and commitment to growing within our organization!
Rockwell South
7004 NW Expressway
Oklahoma City, OK 73132
Rockwell North
7101 Memorial Parkway
Oklahoma City, OK 73142
As an FOH Assistant Manager, you will assist in overseeing the store's day-to-day operations. You are expected to provide leadership during shifts and assist the Manager on Duty in running successful shifts.
As an Assistant Manager, you are responsible for helping ensure that both Front of House and Back of House are operating according to proper procedures. A successful FOH Assistant Manager must be mature, patient, professional, and committed to maintaining a growth mindset.
In addition to these qualities, you are expected to have a willingness to provide effective feedback to all Team Members. You must lead enthusiastically and passionately by example as you help develop a strong team that maintains a high standard of excellence.
Leadership Culture
We will see the best in each Team Member.
We will serve our Team Members before ourselves.
We will always listen to understand.
Competencies, Skills, and Experience Needed
Proven record of strong performance and attendance at Chick-fil-A Rockwell or in previous employment
Be a superior example of Chick-fil-A Rockwell’s Vision, Core Values, and Core Behaviors
Ability to effectively coach and provide direction with enthusiasm, positivity, and energy
Driven leader with a growth mindset and commitment to continuous improvement
A go-getter with the ability to think proactively and create value for the business
Willingness and humility to serve others first
Requirements
Be available to work a minimum of 30 hours per week
Be available for a minimum of 6 peak and 10 non-peak periods per week
Must have served in the Senior Trainer role for a minimum of three months
Become fully trained in all FOH positions
Have a basic understanding of BOH operations
Complete all required Pathway training plans
Roles & Responsibilities
Assist Managers and the Director Team during each shift
Run shifts during non-peak periods
Ensure food safety requirements and operational standards are met daily
Assist in completing Safe Dailies and eRQAs
Ensure all catering orders are prepared accurately and ready to go out on time
Identify and solve problems before they affect the speed of service or guest experience
Assist in training new Team Members to ensure they are educated on proper Chick-fil-A systems and our standards of hospitality
Provide effective feedback to Team Members, both positive and corrective
Ensure KitchenIQ checklists are completed
Maintain knowledge of all FOH Specialist positions and provide support to Specialists as needed
Count down register tills and deposit money into the smart safe
Ensure register drawers are counted correctly
Take and return guest phone calls
Handle guest concerns and complaints in a kind and professional manner, always striving to create REMARKable experiences for every guest

Employment type
Full-Time

Work arrangement
No