[Internal Use Only] Team Rockwell – Front of House Senior Trainer

Please Note:
This position is currently open exclusively to internal Team Members at our Rockwell North and Rockwell South locations. We appreciate your interest and commitment to growing within our organization!
Rockwell South
7004 NW Expressway
Oklahoma City, OK 73132
Rockwell North
7101 Memorial Parkway
Oklahoma City, OK 73142
As a Front of House (FOH) Senior Trainer, you will serve as a trusted leader in the development of new and existing Team Members at Chick-fil-A Rockwell. You will model the highest standards of hospitality, operational excellence, and Chick-fil-A’s Winning Hearts Every Day Strategy.
Senior Trainers lead by example, provide effective coaching and constructive feedback, and help ensure training standards are consistently upheld throughout the restaurant. In addition to developing Team Members, you will take on increased operational responsibility, including ensuring cash accountability and accurately completing end-of-day procedures.
You will partner closely with the Training Team and Leadership to reinforce Chick-fil-A Pathway standards, identify development opportunities, and help Team Members grow in confidence and performance.
Success in this role requires strong leadership, maturity, trustworthiness, professionalism, attention to detail, and a genuine passion for developing others.
Competencies, Skills, and Experience Needed
Servant-leader mindset with a heart for hospitality
High level of trustworthiness, integrity, and professionalism
Humble, coachable, and eager to grow
Strong communication and interpersonal skills
Ability to coach and provide constructive feedback with positivity and encouragement
Patient and adaptable to different learning styles and personalities
Strong attention to detail and commitment to training standards
Leads by example and willingly serves alongside fellow Team Members
Requirements
Must have successfully served as a Team Trainer for a minimum of three months
Must meet all Team Member availability requirements and work a minimum of 20 hours per week
Must be available for at least six non-peak mid-shift and/or closing shifts per week
Must demonstrate proficiency in all Front of House positions
Must complete all required Pathway training plans and remain current on recurring training
Must maintain good standing in attendance, performance, and overall conduct
Must demonstrate a strong record of effectively training and developing Team Members
Must provide consistent, thoughtful feedback and communication to the Training Team
Must consistently exemplify Team Rockwell’s Core Values and represent Chick-fil-A with excellence
Must go beyond the Core 4 to intentionally create remarkable experiences for guests
Role & Responsibilities
Train and develop new Team Members using Chick-fil-A Pathway standards and Team Rockwell expectations
Coach Team Members and provide timely, constructive feedback with positivity and encouragement
Model Chick-fil-A systems, hospitality standards, and Team Rockwell’s Core Values
Communicate Team Member progress and development needs with Leadership and the Training Team
Conduct 30-day check-ins and training checklist meetings during a Team Member’s first 90 days
Partner with the Training Director, Training Specialist, and Leadership Team to ensure a consistent and effective training experience
Conduct operational huddles in assigned areas, including Drive-Thru Outside, Drive-Thru Cockpit, and Mobile
Support Leadership in addressing uniform and appearance standards
Perform authorized POS overrides using leadership PIN access, excluding employee meals and Team Member clock-ins
Complete assigned mid-shift and closing Inform duties, including cash accountability and end-of-day procedures
Lead by example and actively support Team Members and Leadership throughout daily operations

Employment type
Part-Time

Work arrangement
No