[Internal Use Only] Team Rockwell – Front of House Team Trainer

Please Note:
This position is currently open exclusively to internal Team Members at our Rockwell North and Rockwell South locations. We appreciate your interest and commitment to growing within our organization!
Rockwell South
7004 NW Expressway
Oklahoma City, OK 73132
Rockwell North
7101 Memorial Parkway
Oklahoma City, OK 73142
As a Front of House (FOH) Trainer, you play an essential role in welcoming, coaching, and developing new Team Members joining Team Rockwell. As one of the first faces of our Team, you help create a positive first impression and set each new Team Member up for success.
You will provide hands-on training, encouragement, and constructive feedback while ensuring training aligns with Chick-fil-A Pathway standards and Team Rockwell expectations. Through patience, enthusiasm, and strong leadership, you will model what it means to serve with excellence and help new Team Members grow in confidence, skill, and connection to our Team.
Competencies, Skills, and Experience Needed
Servant-leader mindset with a heart for hospitality
High level of trustworthiness, integrity, and professionalism
Humble, coachable, and eager to grow
Strong communication and interpersonal skills
Ability to coach and provide constructive feedback with positivity and encouragement
Patient and adaptable to different learning styles and personalities
Strong attention to detail and commitment to training standards
Leads by example and willingly serves alongside fellow Team Members
Requirements
Must meet all Team Member availability requirements.
Must be knowledgeable in all Front-of-House (FOH) positions.
Must complete all required Pathway training plans and remain current with recurring training.
Must be in good standing with attendance and performance within the organization.
Must represent an exceptional example as a Chick-fil-A ambassador.
Must consistently exemplify Team Rockwell’s Core Values.
Must go above and beyond the Core 4 to consistently create moments and remarkable experiences for guests.
Role & Responsibilities
Train and develop new Team Members on assigned shifts using Chick-fil-A Pathway standards
Coach Team Members and provide timely, constructive feedback with positivity and encouragement
Model Chick-fil-A systems, hospitality, and Team Rockwell expectations
Communicate new Team Member progress and development needs with Leadership and the Training Team
Support 30-day check-ins and training checklist meetings during a Team Member’s first 90 days
Conduct operational huddles in assigned areas when needed
Partner with the Training Director, Training Specialist, and Leadership Team to create a consistent and effective training experience
Lead by example and actively support Team Members throughout daily operations

Employment type
Part-Time

Work arrangement
No