Assistant

Front Office AssistantResponsibilities
Welcome guests professionally and ensure a warm and courteous check-in and check-out experience.
Handle guest inquiries, reservations, and requests efficiently via phone, email, or in person.
Maintain guest records, registration details, and billing information accurately in the hotel system.
Coordinate with housekeeping, concierge, and other departments to ensure smooth guest service.
Assist guests with room allocation, information about hotel facilities, and local assistance.
Handle guest complaints or issues politely and escalate when necessary to ensure guest satisfaction.
Maintain the front desk area in a professional and organized manner.
Follow hotel standard operating procedures (SOPs) and maintain service standards expected in a 5-star property.
Prepare daily reports, guest logs, and front office documentation when required.
Required Skills & Competencies
Excellent communication and interpersonal skills.
Professional grooming and presentation suitable for a 5-star hotel environment.
Strong customer service orientation with a friendly attitude.
Ability to handle guests politely and manage multiple tasks at the front desk.
Basic knowledge of MS Word, Excel, and email communication.
Ability to work in rotational shifts, including weekends and holidays.
Qualification & Eligibility
Graduate (Hospitality / Hotel Management preferred)
Age: Below 25 years
Good spoken English and basic computer knowledge
Freshers or candidates with 0–1 year experience in hotels can apply.

Employment type
Fixed Term Contract- Staff

Work arrangement
No