Counter Sales Representative

About Shepherd Electric Supply
Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved and reliability truly matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we’ll come through.
Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.
Why This Role Matters
Counter Sales is where Shepherd’s reputation is made and kept — one transaction at a time. When customers walk through the door or call in with a time-sensitive need, the Counter Sales Representative is the face of Shepherd: knowledgeable, dependable, and ready to help.
When quotes are accurate, products are identified quickly, and customers feel taken care of, they come back. This role protects revenue, builds loyalty, and strengthens the relationships that drive Shepherd’s growth.
Key Outcomes
Organized by what matters, not just what you do.
Customer Experience & Sales Support
Assist walk-in and call-in customers with part identification, product selection, and order processing
Provide accurate quotes and follow through to close — no dropped handoffs
Build strong customer relationships that bring contractors and facility managers back by name
Represent Shepherd professionally in every interaction — appearance, conduct, and communication
Product Knowledge & Accuracy
Develop and maintain working knowledge of electrical products across multiple product lines
Identify parts correctly so customers get what they need the first time
Support accurate order processing so transactions are right before they leave the counter
Participate in ongoing product training to stay sharp and current
Team & Branch Support
Collaborate effectively with branch teammates in a fast-paced environment
Support multiple product lines and adapt to shifting priorities across the day
Complete tasks assigned by branch leadership with ownership and follow-through
Flag issues early — stock shortfalls, order concerns, customer escalations — before they compound
What Success Looks Like
After 90 days, you and your supervisor should both be able to point to these markers:
Customers are greeted promptly and leave with the right product and a positive experience
Quotes and orders are processed accurately — rework and returns tied to counter errors are rare
You can identify common electrical products and navigate the Eclipse system confidently
Teammates and supervisors trust that your counter runs without close supervision
You are actively building customer relationships that generate repeat business
Who Thrives Here
This role is a strong fit if:
You enjoy helping people and take satisfaction in solving problems quickly
You take pride in accuracy and care whether things are done right
You are dependable, organized, and steady under pressure
You communicate clearly and speak up when something is off
You are eager to learn the electrical industry and grow your expertise over time
Qualifications & Requirements
High school diploma or equivalent required
1–3 years of experience in the electrical industry preferred; attitude and reliability matter more than years
Proficiency in computer usage; familiarity with Eclipse software is a plus
Bilingual (Spanish) proficiency is a plus
Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.
Strong attention to detail and commitment to getting things right the first time
Dependable attendance and a team-oriented mindset
Ability to successfully complete pre-employment screening requirements
Why Join Shepherd Electric Supply
Competitive hourly pay with opportunity for growth
Medical, dental, and life insurance
Prescription drug coverage
Paid vacation and personal time
401(k) with employer match
Stable organization with over 130 years of industry leadership
A culture where reliability is noticed, ownership is rewarded, and people come first
Work Shift and Hours: Monday - Friday, 6:30am - 3:30pm
Compensation Details: The expected pay rate for this position is starting at $25.00 per hour, plus Monthly Commission Plan.
Additional Information:
Steel toed boots that cover the ankle bone are required.
Equal Opportunity Employer
Shepherd Electric Supply is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.
Why should you join Shepherd Electrical Supply?
At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.
We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!
Apply now and find out what’s next for you.
Equal Opportunity Employer/Vet/Disabled
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